Loan Processing (MUST HAVE AUSTRALIAN LOAN BACKGROUND)

$7 per hour
Any
Aug 05, 2020

Job Overview

1. New Client Assessment



Create New Folder for New Client in Drive or Dropbox



File Management – Saving down supporting documents



Forming of Draft Supporting Documents Pack



Requesting Property Report if applicable



Client Assessment - completing basic information based from submitted supporting documents. (Applicable only if broker has no Fact Find)



 

 

 

2. Initial Assessment



Run Initial Servicing for client



Request Pricing – save approval in folder



Complete Servicing Calculators with different lenders - Where to find the latest servicing



Send Veda Credit Report, Product Comparison, Servicing Calculator to Broker for Assessment



Order AVM or Full Valuation



 

 

 

3. Prepare Application Forms - **DRAFT client notes should be provided before proceeding - unless requested to complete



CRM to complete in detail



Prepare compliance forms - Preliminary Assessment, Credit Proposal and Credit Quote



AOL to completed in detail



Prepare Bank Forms - Application Form, VOI, Interview Guide



Note all missing supporting documents and information



Prepare Compliance Forms in DocuSign



 

 

 

4. Submit Application - **Don't submit until checks are completed



Complete and fill in AOL with the missing information



Upload supporting documents



Submit Application – Record Lender Application ID



Download completed compliance documents via DocuSign



Prepare compliance checklist upon submission dated XX



Upload FINAL supporting documents pack and all signed compliance documents into CRM – If required.



 

 

 

5. Loan Application Follow Up



Please call bank to follow up on when approval will be issued (Outbound Call in 2 days after Submission: Follow up with Lender on the update of assessment and if they will order valuation of property (Ready the ff infos to provide to lender: Broker Code, PW (if there is)



Save down Conditional and Formal Approval - Email will be received from Broker or Lender then check OS items needed.



Outstanding documents received from Broker - check if all is complete and merge with Draft Supporting Documents pack



Email outstanding documents to lender for re assessment



Outbound Call in 2 days after OS submission - Follow up with Lender on the update of assessment.



Email Client: Congratulate on Formal Approval - Formal Approval Email Template to be provided by Broker



 



6. Loan Documents



Outbound Call in 2 days: Call Lender to check status of loan docs if posted or emailed to client for



signing (get the tracking ID and where it was posted)



Scan and save down loan documents



Print relevant pages of loan documents - checklist, loan agreement, mortgage, ID form and loan account authority



Prepare and Print Discharge Form - (if refinancing)



 

 

 

7. Signed Loan Documents



Scan and save down signed loan documents



Save and send signed Discharge Form to bank



Outbound Call in 2 days: Call Lender to check if loan docs have been received and when to callback to book settlement



Prepare Express post envelope and post - insert tracking number in PipeDrive



Check if settlement has been booked and they received discharge



Email or Call: Liaise with solicitor to confirm the Loan Amount required to settle (if applicable) - to avoid shortfall



Outbound Call Lender: Settlement Booked – Get the ff details: Loan Amount, Date, Time, Place



Email: Email broker and client the settlement booking details



 



8. Loan Settlement



Confirm with Lender if application has settled and when to get a copy of settlement details



Send post settlement email – Congratulatory Email to client



Mark file in CRM as won



Complete all file details in CRM



Fixed or Interest Only Loan - generate a task in CRM with reminder on 1st of the previous month prior to expiry



1st loan repayment - generate a task in Pipedrive with reminder 3 weeks after settlement



 

 

 

Ad Hoc



Order Property Reports



Please order property reports as per email request on XX



Send report to client once downloaded



Order Valuation

Skills Required

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