Customer Support Expert. Email/Chat Team Lead.

Expected Salary:
Negotiable
Employment Type:
Part Time
Facebook Connected
Public ID Verified

Basic Information

Age
29
Gender
Female
Contact Number
Member Since
May, 2018
Education
Bachelors Degree
Experience
5 years

Top Skills

Sales Representative

Speaking

Telemarketing

Summary

Customer Service Manager for 4 years. Amazon Account Manager for 3 years. All around Virtual Assistant for 3 years.

CS Experience: - Respond to Buyer Messages via Amazon Seller Central - Handle return requests

  • Check and monitor Feedback on a daily Basis

  • Handle AZ claims

  • Process customer account adjustments

  • Coordinate with Suppliers regarding order status and getting credit for order issues -Placing orders with suppliers and also using cash back tools.

-Coordinating with Freight companies regarding shipment status and BOL requests Product Researcher and Lister Duties: - Product Research and listing items with good profit margin - Bundle Listing

  • Scratch Listing

Email Management: -Assist customers about their orders and correcting post sales problems.

-Ensure customer service emails and calls are answered and done in a timely, efficient and knowledgeable manner.

-Resolve customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. System and Process Workflow: -Identify system and workflow improvements to enhance efficiency. Managerial Experience: -Maintain financial accounts by processing customer adjustments

-Ensure timely processing of customer orders and helps resolves customer disputes.

Ensure timely processing of customer orders and helps resolves customer disputes.

-Daily Monitoring of Buyer Messages, ensuring that all messages are responded within agreed SLA -Monitor Claims and executing proper representation on Amazon

-Check and Monitor Inventory (inbound Items for Amazon Seller)

-Prepare PO’s for Vendor Central Team Lead Experience: -Conduct quality evaluation twice a week per agent

-Conduct one on one feedback session twice a week per agent -Accomplish coaching logs and participate in bi-weekly calibration -Preparing scorecards

Skill Rating

Admin & Office (Virtual Assistant)

Transcription
Personal Assistant
Recruitment Assistant
Admin Assistant
Data Entry
Email Management
Human Resource Management
Research

Customer Service and Admin Support

Content Moderation
Tech Support
Social Media Moderation
Phone Support
Email Support
Customer Support

English Skills

Translation
Tutoring Teaching
Writing
Speaking

Marketing and Sales

Email Marketing
Sales Representative
Telemarketing
Lead Generation

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