Customer Service Manager for 4 years. Amazon Account Manager for 3 years. All around Virtual Assistant for 3 years.
CS Experience: - Respond to Buyer Messages via Amazon Seller Central - Handle return requests
Check and monitor Feedback on a daily Basis
Handle AZ claims
Process customer account adjustments
Coordinate with Suppliers regarding order status and getting credit for order issues -Placing orders with suppliers and also using cash back tools.
-Coordinating with Freight companies regarding shipment status and BOL requests Product Researcher and Lister Duties: - Product Research and listing items with good profit margin - Bundle Listing
Email Management: -Assist customers about their orders and correcting post sales problems.
-Ensure customer service emails and calls are answered and done in a timely, efficient and knowledgeable manner.
-Resolve customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. System and Process Workflow: -Identify system and workflow improvements to enhance efficiency. Managerial Experience: -Maintain financial accounts by processing customer adjustments
-Ensure timely processing of customer orders and helps resolves customer disputes.
Ensure timely processing of customer orders and helps resolves customer disputes.
-Daily Monitoring of Buyer Messages, ensuring that all messages are responded within agreed SLA -Monitor Claims and executing proper representation on Amazon
-Check and Monitor Inventory (inbound Items for Amazon Seller)
-Prepare PO’s for Vendor Central Team Lead Experience: -Conduct quality evaluation twice a week per agent
-Conduct one on one feedback session twice a week per agent -Accomplish coaching logs and participate in bi-weekly calibration -Preparing scorecards