I'm both Technical Support and Customer Service Representative for 2 years experience providing resolution to customer having issues with the service. I started as a Technical Support with Comcast Internet and Phone Repair for a year. I'm a voice representative in a fast-paced call center environment to take incoming technical calls from customers. I listen then analyze, troubleshoot and resolve technical issues for voice, internet and connection issues. Customer Service Representative for Amazon Retail for a year as well. I help customers with complaints and questions, give customers information about products and services, take orders, and process returns.