A customer service professional with 3 years of experience in telephone customer service including customer care, technical support, chat support and telemarketing. Familiar with major customer service software, conflict resolution, and possess positive attitude. Diversified skills include handling international accounts like: Australian, New Zealand, and domestic accounts. Deal customers’ problems, inquiries and complaints. Handled high volume of telephone calls and can worked under Windows-based environment and Microsoft Office applications. Hands-on experience in reviewing, updating or making changes to customer accounts. Provided clerical or office duties and able to perform multi-tasking in a high volume and high stressed environment.