I possess years of experience as an office worker and enjoy the variety of work the job brings each day. As a freelance virtual assistant I currently provide a number of services for my clients including document preparation maintaining files and record keeping. My knowledge of a wide variety of computer programs allows me to easily take on nearly any task I am assigned. I am a quick study and welcome challenges as well. As a detail oriented and organized professional I take pride in completing assignments on time and with accuracy. I can type 100 words per minute and possess excellent communication skills both written and verbal. I would love the opportunity to transfer these skills to your company as your Virtual Assistant.
MARK ISRAEL LAGUNAY Dumaguete City, Philippines | +63916 7149306 |
Virtual Assistant | Customer Service Support | Data Encoder
February 2009 – December 2012 Customer Support Representative Provide product and service information; acts as a liaison between customers and companies, assists with complaints, orders, errors, account questions, billing, cancelations and other queries; and resolves product and service problems. Resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
March 2013 – May 2018 Virtual Assistant - Engaging with suppliers to qualify them if they are a fit for our business and securing product images and video assets. - Creating product and ad images for posting on social media and website. - Listing the products in eCommerce portal and writing product title and descriptions for each product. - Maintaining all product information in a google spreadsheet. - Calculating pricing based on cost, shipment fees & competitor pricing. - Placing orders to a supplier and securing tracking codes to update into the eCommerce system - Checking all orders in the eCommerce store. - Customer service support for all email inquiries, complaints. - Troubleshooting customer service. - Research and identify products that fit a certain cost and price criteria to list in the store. - Preparing a content plan and designing images and videos for posting on Instagram, Pinterest, YouTube,Facebook, Twitter. - Responding and engaging with social media comments and posts. - Hiding negative comments on the posts.
Education 2003 – 2007 Bachelor’s Degree of Social Work Silliman University, Philippines