Virtual Assistant

Expected Salary:
$300.00/month
Employment Type:
Part Time
Facebook Connected
Public ID Verified

Basic Information

Age
32
Gender
Male
Contact Number
Member Since
August, 2018
Education
Bachelors Degree
Experience
9 years

Top Skills

Podcast Editor (Audio Editor)

Quickbooks

Shopify

Summary

I possess years of experience as an office worker and enjoy the variety of work the job brings each day. As a freelance virtual assistant I currently provide a number of services for my clients including document preparation maintaining files and record keeping. My knowledge of a wide variety of computer programs allows me to easily take on nearly any task I am assigned. I am a quick study and welcome challenges as well. As a detail oriented and organized professional I take pride in completing assignments on time and with accuracy. I can type 100 words per minute and possess excellent communication skills both written and verbal. I would love the opportunity to transfer these skills to your company as your Virtual Assistant.

I am a self-starter and have a complete in-home office set up. So I’m ready to begin work as your virtual assistant as soon as possible and welcome you to contact me to set up an interview at your earliest convenience. Thank you so much for your time and consideration.

MARK ISRAEL LAGUNAY Dumaguete City, Philippines | +63916 7149306 |

Virtual Assistant | Customer Service Support | Data Encoder

Summary

February 2009 – December 2012 Customer Support Representative Provide product and service information; acts as a liaison between customers and companies, assists with complaints, orders, errors, account questions, billing, cancelations and other queries; and resolves product and service problems. Resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

March 2013 – May 2018 Virtual Assistant - Engaging with suppliers to qualify them if they are a fit for our business and securing product images and video assets. - Creating product and ad images for posting on social media and website. - Listing the products in eCommerce portal and writing product title and descriptions for each product. - Maintaining all product information in a google spreadsheet. - Calculating pricing based on cost, shipment fees & competitor pricing. - Placing orders to a supplier and securing tracking codes to update into the eCommerce system - Checking all orders in the eCommerce store. - Customer service support for all email inquiries, complaints. - Troubleshooting customer service. - Research and identify products that fit a certain cost and price criteria to list in the store. - Preparing a content plan and designing images and videos for posting on Instagram, Pinterest, YouTube,Facebook, Twitter. - Responding and engaging with social media comments and posts. - Hiding negative comments on the posts.

Education 2003 – 2007 Bachelor’s Degree of Social Work Silliman University, Philippines

Skill Rating

Admin & Office (Virtual Assistant)

Admin Assistant
Recruitment Assistant
Personal Assistant
Appointment Setter
Transcription
Travel Planning
Research
Quality Assurance
Project Coordinator
Human Resource Management
Event Planner
Email Management
Data Entry

Advertising

Amazon Product Ads
Media Buys
Facebook Ads
Google AdWords
Bing Ads

Customer Service and Admin Support

Social Media Moderation
Community Forum Moderation
Content Moderation
Customer Support
Email Support
Phone Support
Tech Support

English Skills

Tutoring Teaching
Speaking
Translation
Writing

Finance and Management (Virtual Accountants)

Invesment Researching
Inventory Management
Financial Management
Financial Forecasting
Xero
Quickbooks
Financial Analysis
Strategic Planning
Tax Preparation
Business Plans
Bookkeeping
Accounting
Payroll

Graphics and Multimedia

Video Editing
Podcast Editor (Audio Editor)
Animation Specialist
Web page Design
User Interface Design
Shirt Design
Recording Audio
Print Design
Logo Design
Graphics Editing
3D Modeling

Marketing and Sales

Direct Mail Marketing
Social Media Marketing
Telemarketing
Video Marketing
Facebook Marketing
LinkedIn Marketing
Instagram Marketing
Craigslist Marketing
YouTube Marketing
Twitter Marketing
Email Marketing
Classified Ads Marketing
Affiliate Marketing
Lead Generation
Mobile Marketing
Sales Representative
SEM
SEO

Professional Services

Legal Services
Architectural and Engineering Services
Real Estate Services
Medical Services

Project Management

Writing Project Management
Design Project Management
Marketing Project Management
Web Development Project Management
Software Development Project Management
Other Project Management

Software Development / Programming

Game development
Python
Ruby on Rails
C#
ASP.NET
Software QA Testing
iOS development
Desktop Applications
Android development

Web Development

Laravel
Mysql
Joomla Development
Javascript
Drupal Development
ClickFunnels
Shopify
Magento
Wordpress Development
PHP

Webmaster

Webmaster Tools
Managing Servers
Joomla
HTML
Google analytics
Ecommerce / Shopping Carts
Drupal
CSS
Cpanel
Content Management
Wordpress
PSD to HTML

Writing

Copywriting
Creative Writing
Editing Proofreading
Ghost Writing
Technical Writing
Web Content Writing
Blogging

The Ultimate Salary Guide For Hiring Filipino Virtual Assistants
_____

How much should you pay your Filipino virtual assistant? Download our free ultimate salary guide for hiring virtual staff in the Philippines

We believe the worker should get 100% of the pay, and we also believe the employer should not have to pay a third party a monthly "management" fee! We don't mark-up salaries. VirtualStaff.ph provides you a simple place to find and hire a quality virtual assistant in the Philippines