Rockstar VA | Customer Support

Expected Salary:
$600.00/month
Employment Type:
Full Time
Facebook Connected
Public ID Verified

Basic Information

Age
31
Gender
Female
Member Since
August, 2018
Education
Bachelors Degree
Experience
CSR, Tech Support, Appointment Setter, VA

Top Skills

Editing Proofreading

Customer Support

Email Support

Summary

Skill Summary I've been working in the BPO industry for more than 4 years now. I have been given a number of different tasks that include order management, customer service, quality assurance, escalation handling, complaints, and cancellations.

While at it, I was also working as a part-time process trainer but wasn't officially a part of the company's training team or company org chart. Part of my responsibilities as a part-time trainer are knowledge transfer, evaluation, and creation/amendment of training documents.

I'm also: - Proficient in using Microsoft Office Microsoft Word, Microsoft Excel, Microsoft PowerPoint) - Proficient in Google Apps Gmail, Google search, Google Drive, Google Docs, Sheets, Slide) - Great English communication skills (Oral and Written) - Flexible and fast-learner - Willing to learn new things - Computer-aided drafting and Graphic Design - Outstanding Customer Service - Exceptional communication skills

Skill Rating

Admin & Office (Virtual Assistant)

Admin Assistant
Data Entry
Quality Assurance
Research
Transcription
Appointment Setter
Personal Assistant
Recruitment Assistant

Customer Service and Admin Support

Tech Support
Community Forum Moderation
Customer Support
Email Support
Phone Support
Social Media Moderation

English Skills

Writing
Tutoring Teaching
Speaking

Marketing and Sales

SEO

Project Management

Other Project Management

Web Development

Shopify

Webmaster

Webmaster Tools
Google analytics
Ecommerce / Shopping Carts

Writing

Web Content Writing
Editing Proofreading
Copywriting

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