Skill Summary I've been working in the BPO industry for more than 4 years now. I have been given a number of different tasks that include order management, customer service, quality assurance, escalation handling, complaints, and cancellations.
While at it, I was also working as a part-time process trainer but wasn't officially a part of the company's training team or company org chart. Part of my responsibilities as a part-time trainer are knowledge transfer, evaluation, and creation/amendment of training documents.
I'm also: - Proficient in using Microsoft Office Microsoft Word, Microsoft Excel, Microsoft PowerPoint) - Proficient in Google Apps Gmail, Google search, Google Drive, Google Docs, Sheets, Slide) - Great English communication skills (Oral and Written) - Flexible and fast-learner - Willing to learn new things - Computer-aided drafting and Graphic Design - Outstanding Customer Service - Exceptional communication skills