MVP Marketing Results / Rhode Island Grows Social Media Management -Scheduled Post -Photo Editing -Content/Caption Creator

SITEL BAGUIO, PHILIPPINES Customer Service Representative | Green Dot Bank Tier 1 and AT&T Billing Department (June 2019 - January 20) -Evaluated account and service histories to identify trends, using data to mitigate future issues. -Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions. -Generated and submitted invoices based upon established accounts receivable schedules and terms. -Identified, researched, and resolved billing variances to maintain system accuracy and currency.

The Virtual Paradox Training Consultancy Services Virtual Assistant (September 2020 - February 2021) -Does Market Research -Lead Generation -Email Management -Scheduling and Booking Management -Customer Service Support and other administrative tasks