I've been working in the BPO industry for more than 13 years which includes sales, technical, financial, mortgage, real estate and customer service accounts. I started as an associate and was promoted 2005 as Product Facilitator(voice, chat and email support), I was rocking the training department for almost 9 years then I transferred to Operations.

OTHER SKILLS: • Knowledgeable In the training life cycle • Some Knowledge with BPO hiring process • I can launch new programs or process for the company • Excellent interpersonal, presentation, public speaking skills and a good sense of humor • Can handle multiple and shifting priorities • More than nine years of demonstrated experience in training/facilitation • Three years experience in handling people under the Operations department • Computer skills: MS Office applications and web navigation able to create trackers in excel or creating PPT presentation)