Work Experience: -Global Agility Solutions 5th Floor, CYA Centrum, Military Cut Off Road, Baguio City Customer Service Representative (June 2016 – August 2016) Municipal Services Bureau (Texas) •Outbound calls to customers to inform them of their current bills and transfer them to the collections department for billing.
Virtual Assistant and Call Center Team Leader (August 2016- December 2016) In house (Global Agility Solutions) • Internet research for various clients. • Admin Assistance for various clients. • Management of Call Center Teams Site Supervisor (January 2017 – December 2017) • Handling all employees of all the company's site accounts to ensure top productivity on a day to day basis. • Communicating with team leaders and account managers to ensure smooth work flow. • Weekly and monthly reports and analyses for future projections. • Improving the workplace's system in order for employees to deliver better results.
Grateful Bacon (Online Store) Virtual Assistant (September 2016 – June 2018) • Fulfilment and Shipping of customers’ orders. • Email and Messaging Customer Support. • Product Promotion.
Brittany Watkins Tapping (Weight Loss Online Courses) Customer Service Representative (June 2017 – November 2018) • Customer and Technical Support via Email and Facebook Page Messages. • Facebook group moderation and member assistance. • Tracking and handling of customers billing, payments and refunds. • Tracking of customers’ progress in online courses.