My name is Chrysler and I'm interested in the Technical support position I believe I am qualified for the job since I have both experiences in terms of customer service and technical aspect which I think is the key criteria for this position.
Also with the Filipino pride I know I'm able to handle any kind of customer with the different cultures and be able to serve them with smile and politeness I also believe that Technical support and Customer service should be followed by hospitality and courtesy.
A configuration of a network from small to medium topology, Routing, Switching, Wide Knowledge in computer troubleshooting.
Network Cabling crimping, Assembling of computer parts by parts, printer setup, and printer sharing. Knowledge in operating F5 load balancer, Juniper Firewall and Cisco Switch, Active Directory and Mdaemon, VLAN Management, Orion Network Performance.
Creating Virtual Machine, using Windows Server 2008 Standard Knowledge in Configuring MS Outlook 2007, 2010, 2012 Knowledge in DNS, FTP, DHCP, ICMP, NSlookup, Traceroute and other Windows Computer Management Services.
Configuration and Management of Microsoft 365, Exchange, 365 Email Backup Knowledge in Spam blocking software
In charge of purchasing Equipment and peripherals
Manage Active Directory serve as System Admin
Desktop support for end users concern and issues within their workstation
Work together with the operation to establish and understand staffs needs and requirements using Ticketing System “FRESH SERVICE HELPDESK”
Involve in project coordination and application support involve in systems integration testing and application testing, Provide application maintenance support
Desktop support for all the staff
Maintenance and troubleshooting of all workstations and routine replacement of network equipment if necessary Monitor all activity of staff over the network
Provides weekly, a monthly or annual report requested by the management, Serve as administrator of company Active Directory, Maintain Inventory for all related equipment
Issuance of headset for new hired, conduct an evaluation and serve as signatory for clearance of a resigned employee
About my technical skills expertise and experiences, you can refer to my Profile, Portfolio, and attachment I have worked in a company where they use Zendesk as their support medium.
My role as Zendesk is as follows but not limited to: - Creating Trigger, Manage people about their role as "agents" "groups" "organization" "roles" "tags", Create Macros, update "Views" - Create, update ticket - Create FAQ, KB for Zendesk Support Guide - Update GUI using HTML code in theming section