Customer Service Specialist / Trainer / Freelance

Expected Salary:
$400.00/month
Employment Type:
Freelance
Public ID Verified

Basic Information

Age
30
Gender
Female
Member Since
December, 2018
Education
Bachelors Degree
Experience
8 years

Top Skills

Speaking

Translation

Tutoring Teaching

Summary

  • Has experience with Customer service since 2010. Also has experience as a Learning Specialist in Training new hires and employees.
  • Supporting and training new hires for the development and improvement of the individual and the client. Superior people skills during coaching and teaching. Using different strategies to make learning more exciting and interesting. Energetic and reliable.
  • An experienced expert supporting new hires during training, transition and post-transition to ensure calibration and correct product knowledge. With extensive knowledge and positive perception. Superior computer skills and telephone etiquette. Outgoing and driven.
  • Consistently meets and exceed goals, and metrics. Maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. Consistently meets and exceeds productivity goals. Committed to addressing customer concerns with speed, accuracy, patience and professionalism.
  • effective at providing quality instruction and fostering a positive learning perspective to students.
  • with expertise in demonstrating good values to children ages 3-12 years old.
  • with precise and rapid ordering processing skills. Hardworking and focused on proving excellent customer service. successful in consistently delivering the highest quality service. Fast worker and learner who always goes extra mile to keep customers happy. Friendly and efficient with in-depth knowledge. Versed in customer service and food preparation.

CORE STRENGTHS • Active Listening skills and strong organizational skills • Energetic work attitude and adaptive team player • Customer Service Expert and service solutions expert • Telecommunication skills and Telephone inquiries specialists • Positive attitude and natural leader

ACCOMPLISHMENTS • Worked with the company and diligently completed all assigned tasks, working overtime as needed. Was sent to different sites of the company to launch an account. • Exceeded corporate target for customer, client and management satisfactions. • Named “Outstanding Woman of the Year” – Violet Richardson Sorority International in 2009. • Demonstrating strong communication skills through Oratorical Competitions, Essay Writing contest, Campus Journalism etc. • Attended Seminars, Conferences, Trainings too many too count since grade school until college.

Skill Rating

Admin & Office (Virtual Assistant)

Email Management
Data Entry
Appointment Setter
Personal Assistant
Human Resource Management
Project Coordinator
Quality Assurance
Research
Transcription
Travel Planning
Recruitment Assistant
Admin Assistant
Event Planner

Advertising

Bing Ads
Media Buys
Google AdWords
Facebook Ads
Amazon Product Ads

Customer Service and Admin Support

Phone Support
Tech Support
Customer Support
Content Moderation
Community Forum Moderation
Email Support
Social Media Moderation

English Skills

Speaking
Writing
Tutoring Teaching
Translation

Finance and Management (Virtual Accountants)

Inventory Management
Investment Researching
Quickbooks
Xero
Accounting
Bookkeeping
Business Plans
Financial Analysis
Financial Forecasting
Financial Management
Payroll
Strategic Planning
Tax Preparation

Graphics and Multimedia

Graphics Editing
3D Modeling
Video Editing
Web page Design
User Interface Design
Shirt Design
Recording Audio
Print Design
Logo Design
Animation Specialist
Podcast Editor (Audio Editor)

Marketing and Sales

Craigslist Marketing
Facebook Marketing
LinkedIn Marketing
Instagram Marketing
YouTube Marketing
Twitter Marketing
Affiliate Marketing
Classified Ads Marketing
Direct Mail Marketing
Email Marketing
Lead Generation
Mobile Marketing
Sales Representative
SEM
SEO
Social Media Marketing
Telemarketing
Video Marketing

Professional Services

Legal Services
Medical Services
Real Estate Services
Architectural and Engineering Services

Project Management

Web Development Project Management
Marketing Project Management
Design Project Management
Writing Project Management
Other Project Management
Software Development Project Management

Software Development / Programming

C#
Software QA Testing
iOS development
Game development
ASP.NET
Android development
Desktop Applications
Python
Ruby on Rails

Web Development

Shopify
ClickFunnels
Drupal Development
Javascript
Joomla Development
Mysql
PHP
Laravel
Wordpress Development
Magento

Webmaster

Drupal
Webmaster Tools
PSD to HTML
Managing Servers
Joomla
HTML
Google analytics
Content Management
Cpanel
CSS
Wordpress
Ecommerce / Shopping Carts

Writing

Web Content Writing
Technical Writing
Copywriting
Creative Writing
Editing Proofreading
Ghost Writing
Blogging

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