Technical Support

Expected Salary:
$500.00/month
Employment Type:
Full Time
Facebook Connected
Public ID Verified

Basic Information

Age
32
Gender
Female
Member Since
December, 2018
Education
Associates Degree
Experience
5 years in BPO company

Top Skills

Desktop Applications

Email Management

Customer Support

Summary

I have high Technical Support background, working in the BPO industry for 5 years and counting for 3 different clients. I have worked for Teleperformance which is based in US, Dell which is based in UK and Novartis which is based in US as well. I supported mainly incoming calls pertaining to technical issues with DSL, PC and laptop troubleshooting email support and more. And IT support for Novartis Pharmaceutical based in both the US and India, I have knowledge with various software applications as well as hardware support like, but not limited to: printers, internet connections, laptop issues, desktop issues, networks and email supports. Since I am mainly in support with inbound calls with users and customers I have excellent customer support and knows how to handle various users and provide support to them based on how they want to be supported. I'm a continuous and keen learner and I am used in working independently with minimal supervision with the specific task that has been handled to me.

Skill Rating

Admin & Office (Virtual Assistant)

Recruitment Assistant
Appointment Setter
Personal Assistant
Human Resource Management
Event Planner
Email Management
Data Entry
Admin Assistant
Travel Planning
Transcription
Research
Quality Assurance
Project Coordinator

Advertising

Media Buys
Google AdWords
Facebook Ads
Bing Ads
Amazon Product Ads

Customer Service and Admin Support

Tech Support
Social Media Moderation
Phone Support
Email Support
Customer Support
Content Moderation
Community Forum Moderation

English Skills

Speaking
Writing
Tutoring Teaching
Translation

Finance and Management (Virtual Accountants)

Business Plans
Accounting
Financial Analysis
Tax Preparation
Strategic Planning
Payroll
Inventory Management
Financial Management
Financial Forecasting
Xero
Quickbooks
Investment Researching
Bookkeeping

Graphics and Multimedia

Shirt Design
User Interface Design
Video Editing
Recording Audio
Print Design
Logo Design
Graphics Editing
3D Modeling
Podcast Editor (Audio Editor)
Web page Design
Animation Specialist

Marketing and Sales

YouTube Marketing
Affiliate Marketing
Classified Ads Marketing
Direct Mail Marketing
Email Marketing
Lead Generation
Mobile Marketing
Sales Representative
SEM
SEO
Social Media Marketing
Telemarketing
Video Marketing
Facebook Marketing
LinkedIn Marketing
Instagram Marketing
Craigslist Marketing
Twitter Marketing

Professional Services

Real Estate Services
Architectural and Engineering Services
Legal Services
Medical Services

Project Management

Software Development Project Management
Web Development Project Management
Writing Project Management
Design Project Management
Marketing Project Management
Other Project Management

Software Development / Programming

C#
ASP.NET
Software QA Testing
iOS development
Game development
Desktop Applications
Python
Ruby on Rails
Android development

Web Development

Mysql
Shopify
Magento
Laravel
Wordpress Development
PHP
ClickFunnels
Joomla Development
Javascript
Drupal Development

Webmaster

Google analytics
Webmaster Tools
PSD to HTML
Managing Servers
Joomla
HTML
Wordpress
Ecommerce / Shopping Carts
Drupal
CSS
Cpanel
Content Management

Writing

Creative Writing
Copywriting
Editing Proofreading
Ghost Writing
Blogging
Technical Writing
Web Content Writing

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