Customer Care Expert and Human Resource Officer

Expected Salary:
$250.00/month
Employment Type:
Full Time
Facebook Connected

Basic Information

Age
23
Gender
Female
Member Since
December, 2018
Education
Bachelors Degree
Experience
6 months

Top Skills

Phone Support

Recruitment Assistant

Research

Summary

• Ensure hiring and selection of best possible talent. • Develop and execute recruitment plans. • Work with Hr Supervisor and Department Heads/Managers on recruitment planning meetings. • Review applicants to evaluate if they meet the position requirements and conduct pre-screening and interviews to applicants. • Maintain all pertinent applicant and interview data in the Human Resource Information System (eHRIS). • Perform reference and background checks for potential employees. • Ensure availability of active pool of qualified candidates. • Lead the creation of a recruiting and interviewing plan for each open position and efficiently and effectively fill open positions. • Answering calls from customers to learn about and address their needs, complaints, or other issues with products or services. • Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that customers feel supported and valued. • Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed. • Utilizing software, databases, and tools appropriately. • Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service. • Provide a prompt, thorough and cheerful service to the customers. • Develop and build rapport while solving problems to ensure customers are happy. • Research and resolve customer inquiries, requests and complaints by providing accurate information and resolution. • Develop and manage strong customer relationships through outstanding and consistent customer experiences.

Skill Rating

Admin & Office (Virtual Assistant)

Event Planner
Travel Planning
Transcription
Research
Quality Assurance
Project Coordinator
Human Resource Management
Appointment Setter
Personal Assistant
Recruitment Assistant
Admin Assistant
Data Entry
Email Management

Advertising

Facebook Ads

Customer Service and Admin Support

Community Forum Moderation
Social Media Moderation
Phone Support
Email Support
Customer Support
Content Moderation
Tech Support

English Skills

Translation
Tutoring Teaching
Writing
Speaking

The Ultimate Salary Guide For Hiring Filipino Virtual Assistants
_____

How much should you pay your Filipino virtual assistant? Download our free ultimate salary guide for hiring virtual staff in the Philippines