• Ensure hiring and selection of best possible talent. • Develop and execute recruitment plans. • Work with Hr Supervisor and Department Heads/Managers on recruitment planning meetings. • Review applicants to evaluate if they meet the position requirements and conduct pre-screening and interviews to applicants. • Maintain all pertinent applicant and interview data in the Human Resource Information System (eHRIS). • Perform reference and background checks for potential employees. • Ensure availability of active pool of qualified candidates. • Lead the creation of a recruiting and interviewing plan for each open position and efficiently and effectively fill open positions. • Answering calls from customers to learn about and address their needs, complaints, or other issues with products or services. • Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that customers feel supported and valued. • Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed. • Utilizing software, databases, and tools appropriately. • Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service. • Provide a prompt, thorough and cheerful service to the customers. • Develop and build rapport while solving problems to ensure customers are happy. • Research and resolve customer inquiries, requests and complaints by providing accurate information and resolution. • Develop and manage strong customer relationships through outstanding and consistent customer experiences.
