Virtual Assistant

Expected Salary:
$550.00/month
Employment Type:
Part Time

Basic Information

Age
40
Gender
Female
Member Since
December, 2018
Education
Bachelors Degree
Experience
almost 15 yrs in the BPO industry

Top Skills

Quality Assurance

Data Entry

Tax Preparation

Summary

I have been in the BPO industry for almost 15 years now and had a brief experience working in the Positions held includes Reports Analyst, Trainer, Quality Assurance Supervisor, Head of the Training and Quality Assurance Department and Operations Senior Team Leader. Campaigns/accounts handled were customer service, sales, appointment setting, technical support and healthcare. Majority of the clients I've interacted with were from the and some were from Australia and China. Tasks handled for both the and BPO positions were dealing with clients via video conferencing and/or meeting them in person and majority would be via email. Major functions of the positions I've held were reporting, analysis, research, forecasting, staffing and process improvement. I'm fortunate enough to have experienced/used different systems known to the industry such as Salesforce, five9, i3 and other CRM provided by the clients. One of my strengths would be using the MS applications specifically Excel (with VBA) Powerpoint and Word.

Skill Rating

Admin & Office (Virtual Assistant)

Quality Assurance
Recruitment Assistant
Transcription
Personal Assistant
Appointment Setter
Data Entry
Event Planner
Email Management
Research
Admin Assistant

Customer Service and Admin Support

Social Media Moderation
Email Support
Phone Support
Tech Support
Customer Support

English Skills

Writing
Translation
Speaking

Finance and Management (Virtual Accountants)

Investment Researching
Tax Preparation
Xero

Project Management

Writing Project Management

Webmaster

Managing Servers
Google analytics
HTML

The Ultimate Salary Guide For Hiring Filipino Virtual Assistants
_____

How much should you pay your Filipino virtual assistant? Download our free ultimate salary guide for hiring virtual staff in the Philippines