Desktop Engineer

Expected Salary:
$1006.00/month
Employment Type:
Full Time
Facebook Connected
Public ID Verified

Basic Information

Age
38
Gender
Male
Member Since
December, 2018
Education
Bachelors Degree
Experience
Technical and IT Desktop Support for 10 years

Top Skills

Customer Support

Email Support

Phone Support

Summary

In April 2004 I completed my Bachelor’s Degree in Electronics Communications Engineering studies and also obtained a Certificate in IT Service Management December 2016. I have 10 solid years in IT/Customer Support in a Shared and Manage Service Providers. This has given me a range of practical capabilities that will meet the needs of this role.

My previous experience as a Desktop Support Engineer gave me great amount of knowledge that I can use to help your company attain its goals. My responsibilities in this role included providing IT support to corporate users over the phone, through our chat engine and through a remote connection. I also do on site support in an as-needed basis. Major part of this role includes fixing issues with their desktop, laptop, mobile devices which is limited to Apple devices, Virtual Machine administration using Citrix and VMWare, network issues, O365 and Exchange administration. While doing this task, I was assigned to be part of Incident Ticket Management Review wherein we conduct a cover all troubleshooting on those what we called red tickets which primarily breached the SLA or aged ticket. This position has given me key employability skills while also allowing me to work in a professional and fast-paced work environment.

Skill Rating

Customer Service and Admin Support

Customer Support
Email Support
Phone Support
Tech Support

English Skills

Translation
Writing
Speaking

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