Maintains a high level of professionalism, patience and efficiency to minimize client’s dissatisfaction and increase client’s trust and loyalty. I worked as a Consultant from a Business Process Outsourcing Company for about 9 years.
Work Experience: Company: Sykes Asia Inc. Job Description: I worked as a Consultant from May 16, 2016 to September 23, 2018 for clients who own small businesses in most part of the United States and helping them by promoting their businesses and creating innovative solutions to make their lives easier. Our top priority is to provide our clients with accurate information to be able to present their advertisements online.
Company: Convergys Philippines Job Description: I worked as a Customer Representative from June 2013 to March 2016 for a Satellite Company called, DIRECTV. I address customer service inquiries in a timely and accurate manner. I have achieved customer satisfaction ratings of 95% within 3 months and exceeding corporate target. I also make sure to follow the protocols of the company. I use my skills like multitasking to help my clients and by providing alternative solutions to resolve their concerns. I also get commendations from my clients for a job well done.
Sitel Philippines Corporation Job Description: I worked as a Customer Service Associate for a financial account for GREENDOT Debit Card, Company from December 2009 to December 2012. I made reasonable procedure exceptions to accommodate unusual customer requests and making sure to maintain up-to-date records at all times. I learned how to manage my time efficiently and received awards for excellence. After 1 year and 6 months of being a Representative, I got promoted to Loss Management and worked as a Fraud Analyst. I make sure to maintain Professionalism at this point while making sure that all the needs of my clients are addressed to increase customer’s loyalty and trust to the company.
Company: Highland Tutorial Services Job Description: I worked as an ESL (English as Second Language) Tutor for Korean Students and other Non-English Speaking Nationals from March 2007 to September 2008. I am patient and i can easily adapt to changes. I am open to challenges especially when creating lesson plans to teach non-native speakers to read, write and speak English. Most of my students are of diverse ages.
Conflict Resolution Problem Solver Positive Attitude Competitive Ability to Work under Pressure Strong Communication Skill Time Management Self-motivation Adaptability Multitasking
Computer Savvy, 100% Knowledgeable in MS Word and MS Excel.