Operations Manager

Expected Salary:
$900.00/month
Employment Type:
Part Time

Basic Information

Age
46
Gender
Female
Member Since
December, 2018
Education
Bachelors Degree
Experience
14

Top Skills

Speaking

Translation

Tutoring Teaching

Summary

ACCOUNTS HANDLED: American Express - Escalations / Operations / Assistant Team Lead / Voice

Earthlink (ISP) - Tech Support / Quality / Voice

Dell - Software / Hardware / Tech Support / Customer Service / Order Processing / After Sales Issues / Operations / Management / Escalations / Logistics / email / voice

Comcast (phone, internet and cable) - Tech Support / Customer Service / Operations / Senior Team Lead / Management / CSAT Manager / voice

(online retail) - Customer Service / Tech Support / Service Delivery Manager / Order Processing / Escalations / voice / email

BingAds (Microsoft) - advertising / marketing / optimization of ads / keyword expansion (including negative keywords update) / chat / back office / Operations Manager

All includes P&L / EBIT management and reporting Staffing and queue management Upskill and Training Quality Client Services MS Office (excel, word, powerpoint) - Advanced level

Skill Rating

Admin & Office (Virtual Assistant)

Admin Assistant
Data Entry
Email Management
Event Planner
Human Resource Management
Project Coordinator
Quality Assurance
Research
Transcription
Travel Planning
Appointment Setter
Personal Assistant
Recruitment Assistant

Advertising

Google AdWords
Amazon Product Ads
Bing Ads

Customer Service and Admin Support

Tech Support
Customer Support
Email Support
Phone Support

English Skills

Tutoring Teaching
Writing
Speaking
Translation

Project Management

Other Project Management

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