I am confident in my ability to perform my job well. I am passionate, detailed-oriented and I always put extra effort into every work that I have. I have the initiative to do things to get the job done efficiently. I have strong analytical skills in terms of problem-solving task. I have excellent communication skills, with exceptional multi-tasking, organizational and customer service skills. I have 5 years of experience in customer service field starting from phone customer representative in a BPO company to a nonvoice Live Chat Customer Support in a Shopify Store.
I have a proven track record of identifying the needs of customers and delivering quality customer service and support. I can ensure high levels of customer satisfaction and to exceed client's expectation when it comes to customer care.
I am proficient in the following Skills/Tools:
Microsoft Excel, Google Spreadsheet, Google Docs, Ms Word, Whatsapp, Sabre, Customer Service, Live Chat Operator, Shopify Customer Support, Tracking Orders, Email Marketing, SALES, Call Handling, Pinterest Marketing ( increase page monthly views), Slack, LinkedIn, Canva, Social Media Marketing, Transcription, Social Media Marketing, SEO-friendly Product Description, WordPress Content Upload, Tailwind, Tailwind Tribes, Dropbox, Google Drive