Virtual Assistant

Expected Salary:
$650.00/month
Employment Type:
Full Time
Facebook Connected
Public ID Verified

Basic Information

Age
42
Gender
Female
Member Since
January, 2019
Education
Bachelors Degree
Experience
15 years

Top Skills

Customer Support

Email Support

Admin Assistant

Summary

I am a very dedicated, trustworthy and hardworking employee who has over 7 years of experience in the Call center industry providing assistance to US, UK, and Canadian customers. Also, I had 6 years of experience as an educator, taught the English language as a teacher and trainer in China, Saudi, and Dubai. I am good at building relationships with my students and parents as their adviser thus inspired me to use this to my advantage to venture the BPO industry which amplified my customer service skills that helped me to satisfy, delight, and exceed my customer's expectations. Their satisfaction is my first priority so I always go the extra mile. In fact, I was recognized with an award for being an “Extra Miler” from my previous company.

I can provide assistance by handling customers inquiries, complaints, refunds, troubleshooting issues and even processing of orders via e-mail, Live Chat, and phone support. Familiarity and quick navigation of different tools such as Zendesk, Intercom, Helpscout, Shopify, Signifyd, Amazon FBA, and Shipstation is just one part of the tasks that I really enjoyed doing the most so there won’t be a need for lengthy training. I can even do research for you which I am very good at since teaching entails thorough research in order to provide reliable and updated information.

Skill Rating

Admin & Office (Virtual Assistant)

Recruitment Assistant
Human Resource Management
Project Coordinator
Quality Assurance
Research
Transcription
Travel Planning
Appointment Setter
Personal Assistant
Admin Assistant
Data Entry
Email Management
Event Planner

Customer Service and Admin Support

Email Support
Phone Support
Tech Support
Customer Support

English Skills

Speaking
Writing
Tutoring Teaching
Translation

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