I am a very dedicated, trustworthy and hardworking employee who has over 7 years of experience in the Call center industry providing assistance to US, UK, and Canadian customers. Also, I had 6 years of experience as an educator, taught the English language as a teacher and trainer in China, Saudi, and Dubai. I am good at building relationships with my students and parents as their adviser thus inspired me to use this to my advantage to venture the BPO industry which amplified my customer service skills that helped me to satisfy, delight, and exceed my customer's expectations. Their satisfaction is my first priority so I always go the extra mile. In fact, I was recognized with an award for being an “Extra Miler” from my previous company.
I can provide assistance by handling customers inquiries, complaints, refunds, troubleshooting issues and even processing of orders via e-mail, Live Chat, and phone support. Familiarity and quick navigation of different tools such as Zendesk, Intercom, Helpscout, Shopify, Signifyd, Amazon FBA, and Shipstation is just one part of the tasks that I really enjoyed doing the most so there won’t be a need for lengthy training. I can even do research for you which I am very good at since teaching entails thorough research in order to provide reliable and updated information.