I have worked in BPO industry for more than 11 years catering both consumers and clients, providing excellent customer service. I was a Team Lead for more than 3 years, as an immediate supervisor to a maximum of 17 agents, providing support, working on escalations and responsible for doing reports on a daily, weekly, monthly, quarterly and yearly basis.
The previous work I had was being a Team Lead for an eCommerce account, worked as an executive assistant at the same time for an on shore Representative from a company, an authorized distributor of Amazon. The main task I had was to source products out of the list/spreadsheet sent by vendors contacted, whom they met on various trade shows. I have contacted both Vendors and Consumers (Amazon resellers) for follow ups and request of catalogs.