Customer Rep./Virtual assistant

Expected Salary:
Employment Type:
Part Time
Facebook Connected
Public ID Verified

Basic Information

Member Since
June, 2021
Associates Degree

Top Skills

Customer Support

Shirt Design

Phone Support


. I worked in BPO industry for 5 years. qualfon inc. for 1 year and concentrix inc. in 4 years. In qualfon we have an account that we enroll customer for free phone that is basic phone. I will introduce the smart phone to the customer provide the specs. Of the phone what advantages the smart phone had and provide the promos that we have to make sure that the customer will change there mind to get the smart phone rather than the basic phone so we get sale for that. We sale minutes and I am a technical support. In concetrix I worked as a financial representative catering payroll card, Gift card and also fraud specialist. i do outbound call if there will be a suspicious transaction in the customers account to verify if he/she is the one who made the transaction if not i will blocked the card and process a new card. I also address the inbound call LIKE customer calling how much the balance of the card what are the transactions in the account, also how much the pay from there employer. I worked also as a cybersource representative I am going to review transaction from the customer for that certain merchant to check if really the card owner do the purchased if there is no suspicious information in the transaction so I will accept the order if is there is, reject the order. I need to carefully check the transaction so that the client will be happy for my job. I receive an award for being a top agent in my previous account. I love doing things that can improve my knowledge and skills. I believe that my knowledge and skill will suite for the said position. I will do my best to help the growth of the company and hoping to be a apart of the company.

Skill Rating

Customer Service and Admin Support

Customer Support
Email Support
Phone Support
Tech Support

Graphics and Multimedia

User Interface Design
Video Editing
Animation Specialist
Web page Design
Podcast Editor (Audio Editor)
Shirt Design
Logo Design

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