I have been an Amazon expert for almost 2 years now. I have experienced dealing with basic/general to the complex issues on seller's account and listings under North America marketplace- communicating through chat, email and phone. I am fully knowledgeable and oriented on both Merchant and FBA (Fulfillment by Amazon) products/listings. That includes setting up Amazon account, create/add listing and managing products, creating product details page ( title, description, bullet points, variations, etc) shipping, payments, billing, seller performance/metrics, etc. Part of my expertise is to also identify products that are accepted in Amazon site and those that would need approval prior to be able to advertise online.
Prior to this,I have been an SEO expert for an online advertising account where I handle customer's account for 4 years. I set up their account, create all campaigns, ad groups, ads and keywords for them. I also review their account performance to provide recommendations on how to improve and optimize their ads/keywords. That includes ad modification and keyword expansion.
I have knowledge on Facebook/Instagram Advertising, which covers creating and managing. I have knowledge of Ads Manager and Business Manager, including Facebook Pixel Codes and Helper.
I have experience on handling all types of communication such as email, chat and phones
I'm a graduate of nursing and a board passer, so I have medical background too. I previously worked as a Health Care Specialist for an insurance handling Verification of Benefits and Claims.
I'm proficient in English, as well as in MS Office like Excel, Word, PowerPoint and Publisher and can do data entry jobs. I can work under pressure and can manage time efficiently.
I always make sure to deliver quality and efficient work to build a long term relationship.