I am Alyssa, and Customer satisfaction is my number one priority.
I specialize in delivering quality service. As a professional in the BPO sector for three years, I currently work from home doing customer support through phone, chat and email for various service accounts, such as answering customer questions, providing after-sales support, and doing basic technical troubleshooting of the product.
My skills in most areas are excellent under minimal supervision, and I can complete a project quickly and accurately. Excellent communication skills, critical thinking, creativity, and thriving under pressure are a few of my strong points. Maintain a high level of professionalism, patience, efficiency to minimize dissatisfaction and increase customer loyalty.
I am an English speaker born and bred in the Philippines. There is a dedicated space in my home that is free of distractions and noise, as well as a laptop and a high-speed internet connection so that I can accomplish most of my tasks without being interrupted. As a professional, I take my work seriously. I am a good woman with a big heart. You can trust me with your business.
Skills: Customer Service Social Media Management Data Entry Scheduling Graphic Designing Online/Web Researching * 40 WPM with 98% accuracy
Applications, Tools, and Websites that I use: Google Sheets Microsoft Word Microsoft Excel Microsoft Teams Canva Outlook * Social Media Sites: Facebook | LinkedIn | Twitter | Instagram
I appreciate you taking the time to read my profile. I look forward to talking to you about how we could be successful together.
Your Customer Service Expert, ALYSSA MAE V.