Hello, I'm Eden from the Philippines. I'm a freelance Virtual Assistant, Customer Service Specialist, Technical Support Expert, and Social Media Manager. I have 12 years of experience providing Technical Assistance in a call center. Got promoted as a Team Leader and experience in managing up to 15 direct reports at a time for almost 3 years. I have fully developed skills that will be able to make one business continuously grow. I have worked for big companies and consistently provided excellence beyond expectations. I always become an asset to the company I am working for.
● Great Technical and Customer Service Support (Call, Email, and Chat) ● Web research using search engines like Google, IE, Bing, etc. ● Microsoft Applications ( Outlook, Excel, PowerPoint, MS Word, Microsoft Teams/OneDrive/SharePoint) ● Gmail and other email applications ● Google Applications ● Communications apps like Skype, WhatsApp, Telegram, Discord, Hangouts, FB messenger, etc. ● Project management software ( Tradify, HubSpot, Asana, Evernote, Google Docs, Dropbox ) ● Canva ( Basic Photo Design and Editing ) ● Xero ● Simpro ● Global Support for Remote desktop ( Team viewer, GoToAssist, Cisco Jabber, Zoom, Cisco WebEx, Skype ) ● Account Management ( Active Directory, Microsoft admin center, Azure Active Directory ) ● Hardware troubleshooting ( Laptop, Desktop, and Printer )