Customer Service/ Chat Support/ Technical Support

Expected Salary:
$500.00/month
Employment Type:
Full Time
Facebook Connected
Public ID Verified

Basic Information

Age
27
Gender
Female
Member Since
September, 2021
Education
Associates Degree
Experience
8 years

Top Skills

Customer Support

Tech Support

Email Management

Summary

I have more than eight years of BPO experience. My most recent job was being a customer service representative for Amazon from June 2021 to August 2021. During my stay in Amazon, I specialized in providing customer service, assisting customers with the return process, and process refunds.

From April 2018 until January 2021, I worked as a healthcare advisor for Aetna based health insurance company). I assisted providers or medical practitioners in verifying their patients' benefits, eligibility, and claims.

My prior BPO years also included my experience working as a Tier 2 technical and chat support for Intuit Quicken from May 2014 to March 2017. Intuit Quicken is a personal finance software that lets people manage their finances and track their banking transactions. In addition to that, it's a sister company of Intuit QuickBooks.

I also worked with Intuit TurboTax (a tax preparation software) from December 2013 to March 2014. It was my very first experience handling customer service.

Skill Rating

Admin & Office (Virtual Assistant)

Admin Assistant
Data Entry
Email Management
Event Planner
Human Resource Management
Project Coordinator
Quality Assurance
Research
Transcription
Appointment Setter
Personal Assistant

Customer Service and Admin Support

Phone Support
Customer Support
Email Support
Tech Support

English Skills

Translation
Speaking
Writing

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