Virtual Assistant

Expected Salary:
$640.00/month
Employment Type:
Full Time
Facebook Connected
Public ID Verified

Basic Information

Age
29
Gender
Female
Member Since
September, 2021
Education
Bachelors Degree
Experience
Not set

Top Skills

Data Entry

Admin Assistant

Customer Support

Summary

Real Estate Virtual Assistant Discover CA Real Estate Supervise all administrative duties for home buyer and seller transactions from contract to close Aid real estate agents, clientele, and other stakeholders with paperwork and ensure the completion of all escrow documents, such as appraisals, titles, and mortgage loans Ensure inspections are scheduled and assist with negotiating and completing any necessary repairs Create, deliver and edit marketing materials and advertising campaigns that are effective and timely Update all Facebook, Twitter, Instagram, and other social media posts Support the company and agent by tracking incoming leads/prospects so marketing campaigns can be adjusted accordingly to help ensure company growth

Collection Specialist IV Morgan Chase Bank, PGSC – NA, Taguig City, NCR

Performance Coach - Provide coaching opportunities and feedback to specialists; Support specialists on policies and procedures; Perform other duties assigned by the leadership; Communicate changes and updates from the leadership team; Provide inputs on current policies and procedures for any improvement and implementation observation impacting customer and the team. JEP People Experience Coordinator - Worked directly with People Experience Manager to strategize and execute all People Pillar Agenda; Partner with leaders to design various recognition forums and contest to elevate people experience; Encourage and promote transparent culture by seeking feedback from various channels. Collection Specialist- Partner with the customer to help determine the reason for their account delinquency and evaluate the customer's financial situation; Negotiate for full payment or create payment terms for repayment; Consistently learn and apply operational policies and State & Federal regulations governing collection practices.

Outbound Customer Contact Ingram Micro, Phil, Taguig City, NCR

Responsible for making outbound calls to customer of a given calling campaign; Identify decision maker andcomplete the goal of the call as defined by the calling campaign; Accurately complete log for each dials and dispatch emails to all participants that agreed to receive one.

Specialist TeleTech, Mandaluyong City, NCR

Outbound Subscription Support - Responsible to make outbound calls to customer to follow up on renewal of the customer's account; Attempt to win back customers who recently canceled their accounts; Provide tailor-fit solutions to customer's issues hindering them to renew their subscription Account Resolutions - Coordinate with customers to resolve all account issues and escalate all unresolved issues to management; Coordinate with external parties to resolve all issues and provide appropriate response to customers; Perform research for all complaints and recommend required action for same and assist management to resolve all issues efficiently. Customer Retention - Identify and resolve customer issues through creative sales techniques; Exercise creative negotiation and sales technique to motivate customers to continue using company's services; Sell additional or upgraded services, while providing a quality customer service. Customer Care - Address and resolve customer product complaints empathetically and professionally; Gather and verify all required customer information for tracking purpose; Accurately document and resolve customer service issues.

Skill Rating

Admin & Office (Virtual Assistant)

Admin Assistant
Data Entry
Email Management
Event Planner
Human Resource Management
Project Coordinator
Quality Assurance
Research
Transcription
Travel Planning
Appointment Setter
Personal Assistant
Recruitment Assistant

Customer Service and Admin Support

Email Support
Phone Support
Social Media Moderation
Tech Support
Community Forum Moderation
Content Moderation
Customer Support

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