Virtual Assistant

Expected Salary:
$600.00/month
Employment Type:
Full Time
Facebook Connected
Public ID Verified

Basic Information

Age
30
Gender
Female
Member Since
September, 2021
Education
Bachelors Degree
Experience
8

Top Skills

Speaking

Customer Support

Email Support

Summary

Technical Support-(June 2019-May 2021) - AMAZON

Duties and Responsibilities:

  • Take inbound calls for US Customers
  • Help customers in troubleshooting/set up their Fire TV and Alexa devices
  • Assist billing queries
  • Assist concerns about their retail/amazon orders *Assist general and technical Kindle issues
  • Answer technical/retail concerns thru phone, chat, and email

Appointment Setter-(March 2017-November 2018) - HOME-BASED

Duties and Responsibilities:

  • Call patients with sleep apnea to set an appointment
  • Daily meetings with client
  • Submit reports daily for the number of appointments set

Project Manager-(January 2014-August 2016) - Survey Sampling International

Duties and Responsibilities:

  • Primary Client Communication
  • Project materials creation and management
  • Sample procurement (internal and external)
  • Field management
  • Define project parameters/ specifications

Customer Service Representative - (March 2012-November 2013)- Telstra

Duties and Responsibilities:

  • Take inbound calls for Australian Customers
  • Help Customers fix their landline/mobile/internet connection
  • Assist billing queries

Customer Service Representative - (January 2011-February 2012)- Qualfon Philippines

Duties and Responsibilities:

  • Take inbound calls from US Customers regarding their prepaid phones
  • Basic troubleshooting for mobile phones

Skill Rating

Admin & Office (Virtual Assistant)

Admin Assistant
Data Entry
Email Management
Event Planner
Human Resource Management
Project Coordinator
Quality Assurance
Research
Transcription
Travel Planning
Appointment Setter
Personal Assistant
Recruitment Assistant

Customer Service and Admin Support

Community Forum Moderation
Content Moderation
Customer Support
Email Support
Phone Support
Social Media Moderation
Tech Support

English Skills

Writing
Speaking
Translation

Project Management

Software Development Project Management
Web Development Project Management
Writing Project Management
Design Project Management
Marketing Project Management
Other Project Management

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