Technical Support-(June 2019-May 2021) - AMAZON
Duties and Responsibilities:
- Take inbound calls for US Customers
- Help customers in troubleshooting/set up their Fire TV and Alexa devices
- Assist billing queries
- Assist concerns about their retail/amazon orders
*Assist general and technical Kindle issues
- Answer technical/retail concerns thru phone, chat, and email
Appointment Setter-(March 2017-November 2018) - HOME-BASED
Duties and Responsibilities:
- Call patients with sleep apnea to set an appointment
- Daily meetings with client
- Submit reports daily for the number of appointments set
Project Manager-(January 2014-August 2016) - Survey Sampling International
Duties and Responsibilities:
- Primary Client Communication
- Project materials creation and management
- Sample procurement (internal and external)
- Field management
- Define project parameters/ specifications
Customer Service Representative - (March 2012-November 2013)- Telstra
Duties and Responsibilities:
- Take inbound calls for Australian Customers
- Help Customers fix their landline/mobile/internet connection
- Assist billing queries
Customer Service Representative - (January 2011-February 2012)- Qualfon Philippines
Duties and Responsibilities:
- Take inbound calls from US Customers regarding their prepaid phones
- Basic troubleshooting for mobile phones
