Receive and make customer service calls in one of the largest telecommunication companies in the US. Processing customer complaints, managing database entries, creating status reports on customer service issues. Maintain strong relationships with clients through prompt and professional handling of questions and concerns. Data entry and research as required to troubleshoot customer problems. Demonstrate initiative, strong leadership, and effective communication skills. Excellent influence and negotiation skills and experience. Handle and support groups of employees to achieve goals that contribute to the growth of the organization.