Accenture, Inc., Philippines Transaction Processing Associate (Global Customer Solutions Agent – outsourced for Google)
File, retain, and archive hard/soft copy financial, taxation and other relevant documentation in accordance with written client's policies, procedures and rules. Return hard/soft copy financial, taxation and other relevant documentation per client's written policy, rules and guidelines. Monitor and manage daily workflow, ensuring incoming work volume is managed and completed within agreed SLAs, as per the guidelines defined by the client. Respond to queries and escalations within agreed timelines, according to policies and procedures defined by the client. Complete the activities set out in the client procedures to prepare files related to US Tax - 1099 (K, MISC), 1042-S, including, but not limited to, matching received data against available data on the system, engaging third party to issue forms, responding to customer escalations in accordance with client's policies and procedures. Perform tax general ledger reconciliations monthly Perform withholding tax activities (including reversals) for various products within the agreed timeline, according to policies and procedures defined by the client.
Accenture, Inc., Philippines Transaction Processing Associate (Contract Admin Analyst – outsourced for FujiFilm)
Processing and monitoring Contracts for setup, termination, and amendment requests Working with FXML Resources and the project team to ensure the delivery of key project milestones are on time and accurate. Ensure to resolve issues and express ingenuity as required. Ensure to conduct Quality Audits and provide feedback on a timely basis.
Standard Insurance Co., Inc. Underwriting Support Associate
Provides reportorial support to the division and ensures that the processing and maintenance of underwriting data within the underwriting system is handled within the scope of defined service standards. Contributes to the improvement of the Company’s guidelines on underwriting and claims.
Standard Insurance Co., Inc. Claims Handler
Registers, receives, and evaluates pertinent documents for the motor car claims. Prepares Certificate of No Claim. Reviews/examines the nature of claim. Negotiates motor evaluation to a servicing shop. Prepares and releases the letter of authority to repairers. Conducts investigation/verification on suspicious motor claims. Recommends payment to the accounting.