I've been working in the BPO Industry for 14 years. I started as a Customer Service Representative for a Directory Assistance Company from 2007-2014 with Kgb Philippines. I also became a member of Escalations Team and was a performer agent back then. I also worked in a Telco account from 2014-2018 with Telus and was a Flight Reservations Consultant for an Airline Company from 2019-2020 with Stellar (now Probe Philippines). When pandemic started, I was on a floating status for a month and I decided to apply as a Real Time Analyst for a new account (AU Telco) in Stellar (now Probe).