CUSTOMER SERVICE REPRESENTATIVE LEVEL 3 / JUNIOR TEAM LEADER / SUBJECT MATTER EXPERT
WELLS FARGO INDIA AND PHILIPPINES / CORPORATE PROPERTIES
Delivers service particulary in the field of repair and maintenance.
Scheduling or repairs, occular visits through branches to repair/replace damaged equipment, initiate janitorial services to sanitize, pest control, etc.
Processing of invoice to make sure vendors get paid in a timely manner.
Lead and provide support for process related questions.
(February 26, 2018-January 31, 2020)
CUSTOMER SERVICE REPRESENTATIVE
ACCENTURE INC. / FOREVER 21
Also known as Project Runway
• Key link in communication with our customers for order/inventory questions; very flexible; tri-skilled. Can be decked as chat, phone, or email support.
• Assist in handling returns
• Process CC / PAYPAL / AFTERPAY refunds
• Help customers locate items
• TEAM POC (point of contact for any concerns, advisory, updates, metrics, in the absence of team leader)
(November 2015-February 26, 2018)
ACCENTURE INC. / VIRGIN MEDIA BUSINESS
Also known as Project Selene
• Manage dealer/distributor orders on a daily basis
• Key link in communication with our customers for order/inventory questions
• Works closely with our shipping department to ensure that every order is processed and services are delivered on time
• TEAM POC (point of contact for any concerns, advisory, updates, metrics, took supervisory/escalation calls in the absence of team leader)
• MENTOR / SUPPORT (handled RAG reports, responsible for good passing rates of new hires while helping them absorb and familiarize the process particularly with product knowledge during nesting.)
(April 2014-October 2015)
SENIOR FRAUD ANALYST
SITEL PHILIPPINES / CAPITAL ONE
• Identifying patterns and trends to prevent future fraud.
• Resource person assisting other fraud analysts.
• TEAM POC (point of contact for any concerns, advisory, updates, metrics, done live call audits in the absence and during the presence of team leader)
FILE KEEPER DOTC – COMISSION ON AUDIT
• File keeping,
• Organizing project budget reports