Customer Service Level 3

Expected Salary:
$300.00/month
Employment Type:
Part Time

Basic Information

Age
29
Gender
Female
Member Since
October, 2021
Education
Bachelors Degree
Experience
8

Top Skills

Email Support

Customer Support

Phone Support

Summary

CUSTOMER SERVICE REPRESENTATIVE LEVEL 3 / JUNIOR TEAM LEADER / SUBJECT MATTER EXPERT

WELLS FARGO INDIA AND PHILIPPINES / CORPORATE PROPERTIES

Delivers service particulary in the field of repair and maintenance.

Scheduling or repairs, occular visits through branches to repair/replace damaged equipment, initiate janitorial services to sanitize, pest control, etc.

Processing of invoice to make sure vendors get paid in a timely manner.

Lead and provide support for process related questions.

.

(February 26, 2018-January 31, 2020)

CUSTOMER SERVICE REPRESENTATIVE

ACCENTURE INC. / FOREVER 21

Also known as Project Runway

• Key link in communication with our customers for order/inventory questions; very flexible; tri-skilled. Can be decked as chat, phone, or email support.

• Assist in handling returns

• Process CC / PAYPAL / AFTERPAY refunds

• Help customers locate items

• TEAM POC (point of contact for any concerns, advisory, updates, metrics, in the absence of team leader)

(November 2015-February 26, 2018)

ORDER MANAGER

ACCENTURE INC. / VIRGIN MEDIA BUSINESS

Also known as Project Selene

• Manage dealer/distributor orders on a daily basis

• Key link in communication with our customers for order/inventory questions

• Works closely with our shipping department to ensure that every order is processed and services are delivered on time

• TEAM POC (point of contact for any concerns, advisory, updates, metrics, took supervisory/escalation calls in the absence of team leader)

• MENTOR / SUPPORT (handled RAG reports, responsible for good passing rates of new hires while helping them absorb and familiarize the process particularly with product knowledge during nesting.)

(April 2014-October 2015)

SENIOR FRAUD ANALYST

SITEL PHILIPPINES / CAPITAL ONE

• Identifying patterns and trends to prevent future fraud.

• Resource person assisting other fraud analysts.

• TEAM POC (point of contact for any concerns, advisory, updates, metrics, done live call audits in the absence and during the presence of team leader)

(January-April 2014)

FILE KEEPER DOTC – COMISSION ON AUDIT

• File keeping,

• Organizing project budget reports

Skill Rating

Customer Service and Admin Support

Community Forum Moderation
Content Moderation
Customer Support
Email Support
Phone Support
Social Media Moderation
Tech Support

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