Virtual Assistant

Expected Salary:
$50000.00/month
Employment Type:
Full Time
Facebook Connected
Public ID Verified

Basic Information

Age
32
Gender
Female
Member Since
October, 2021
Education
Bachelors Degree
Experience
5 years

Top Skills

Customer Support

Phone Support

Data Entry

Summary

Production Team Lead Manager| RJK SOLUTIONS LLC December 2020 - Present

• Help customer tax product & software issues & inquiries of their returns, proper record taxes, & amendments. • Continuously utilize specific software tools & problem-solving strategies to improve our processes & solutions. • Evaluating organizational needs by recommending suitable technical solutions to agents & provide product knowledge to resolve customers' issues. • Ensure to bring variation advantages when delivering project tasks quickly, efficiently, accurately to agents & customers. • Serve specific demographic needs to oversee the development, testing, & implementation of software solutions. • Develop & support staff with training, coaching, handling overflow, supervisory & managerial calls during client escalations. • Communicate company news for team alignment & collaboration. • Do administrative like leave approvals, Payroll information, & reports. • Manage team by leading & inspiring them to reach metric goals with self-development by attending briefings & training.

Senior Process Associate | Tata Consultancy Services February 2019 - December 2020

· Greet customers warmly and ascertain the problem or reason for calling. · Help customers to lodge and process claims from their Optus Mobile Insurance after complete verification of the account. · Interrogate customers for their loss and damage devices for truthful and factual compliance without misleading and deception. · Help them to purchase / repair devices online. · Help them to contact Optus or 3rd party stores and warehouses for their purchase or repair devices. · Resolve customer complaints via phone and email. · Ensuring solutions and providing them what they need and helping them to have their rights as what they have on their device insurance covers.

Technical Support Subject Matter Expert | Convergys September 2015 - May 2018

• Help client businesses succeed by solving product & software issues, ensure the tools & knowledge they need to run their businesses. • Answer QuickBooks issues to accurately record their bank transactions, invoices, bills, payroll, & reconciling accounts. • Utilize specific software tools & problem-solving strategies & continuously improve our processes & solutions. • Evaluate & recommend organizational needs on suitable technical solutions to agents & provide product knowledge to resolve customers' issues. • Bring ensured variation advantages in delivering project tasks quickly, efficiently, accurately to agents & customers. • Serve specific demographic needs to oversee the development, testing, & implementation of software solutions. • Develop & support staff with training, coaching, handling overflow, & client escalations. • Do administrative reports & communicate company news for team alignment & collaboration. • Supervise by leading & inspiring the team to reach metric goals.

Skill Rating

Admin & Office (Virtual Assistant)

Research
Transcription
Appointment Setter
Personal Assistant
Recruitment Assistant
Data Entry
Email Management
Human Resource Management
Quality Assurance
Admin Assistant

Customer Service and Admin Support

Customer Support
Email Support
Phone Support
Tech Support

English Skills

Speaking
Writing
Tutoring Teaching

Finance and Management (Virtual Accountants)

Quickbooks
Bookkeeping
Inventory Management
Payroll
Tax Preparation
Accounting

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