2020 up to present - Real Estate Company - Cold Caller
2018 - 2020 - YourRemoteAssistant - Executive Virtual Assistant for LLP Data Entry to CRM (Pipeline) Email Management / RSVP, Calendar Management, Appointment Setter, Some Inbound/Outbound calls performed at RingCentral for transactions/ Appointments etc,. AD HOC Tasks. Finished Product: Entered Data in Pipeline. Responded to RSVP, created Business Card PRIO: Set an appointment thru microsoft 360. Made phone calls at RingCentral / Transcribe phone calls and texts Send Calendar Schedule / Organized Calendar for all the staff.
eCommerce as a Virtual (Remote) Assistant Admin Assistant + Data Entry + Email Management + Cash Validation Sales Data entered to Shopify. Roles are: Reporting Sales, Customer Service thru Email, Data Entry/Listings several platforms such as: Tradesy, LePrix, Vestiaire, 1stDibs, eBay. Cash Review - thru Affirm / Paypal / Signifyd etc./ Creating Tickets at Zendesk for Order Fulfillment/ Returns/ Cancellations etc..
Finished Product: Managed Email as Admin for R***g. Listed more than 700 items each in: eBay, Rebag, Tradesy, Rebag, Leprix, Poshmark and Vestiaire for 2 years. Processed Sale - entered thru Shopify Processed Cash Review thru Signifyd, Affirm, Paypal. Sent Traffic Ticket at Zendesk for Order Fulfillment/ Returns / Cancellations/ Answered more than 2000 emails with questions about the products listed above. Research through Shopify and enter the item number, edit pictures and report it in a spreadsheet. AD HOC.
(Customer Support, Chat & Email Support)
Appointment Setter, Email management, Calendar Management, Spreadsheet Data Entry. Finished Product: Responded to emails at Intercom. Responded to texts at Sonar. Assigned calls from Callrail, Call Tools etc. Set an appointment in Google Calendar.
I have a total of 8 years and 9 months experience in BPO as a Customer Service Representative and I have been an asset to all the companies that I worked for. I am confident that I am the best candidate for your vacancy.
2017 - 2018 - IQOR almost 2 years - Customer Care, Sale Specialist, Billing and Technical support duties for more than a year and was promoted and UPSKILLED to technical support CSR II (Customer Service Representative II (United States - EST)
2015 - 2017 - UBIQUITY Global Services 2 years - Financial Account - My role was taking care of the banking and financial problems of the customer for
2010 - 2015 - TELETECH 5 years. The 2nd call center experience I had was with Telstra (AUSTRALIA) a TELECOMMUNICATIONs Company. I was assigned as a Billing Consultant with Sales Specialization. I was promoted and UPSKILLED to CSR II (Customer Service Representative II with Technical Upskill).
2009 - 2010 - TELEPERFORMANCE more than 1 year. My first call center experience. I was with Priceline for Hotel Bookings.