Conduent - HUMANA CSR Health Care Account (Verification of Benefits and CLAIMS)
December 2015– May 2017
- We received inbound calls from Doctor and nurses in regard to the coverage of the patient’s insurance on the service they will render to the patients.
- We do outbound calls for
the update on their escalations
- We provide the determination and status of their claims.
- We provide the determination on their GRIEVANCE and APPEALS.
Apnix Sleep/ DME Diagnostics - Team Leader / CSR (Verification of Benefits and Authorization) Health Care Account ONLINE VA TEAM - HOME BASED JOB June 2017 –October 2018
NU Car Rental Reservation - ONLINE VA TEAM – HOME BASED JOB Customer Service Representative / Email Support November 2018-October 2019
Some skills that a CSR should have:
– Being patient among customer service teams is also important to the business at large because great service beats fast service every single time.
WILLINGNESS TO LEARN - You have to be willing to learn your product inside and out, willing to learn how to communicate better
CLOSING ABILITY - Being able to close with a customer as a customer service professional means being able to end the conversation with confirmed customer satisfaction and with the customer feeling that everything has been taken care of.
ORIENTED FOCUS - This may seem like a strange thing to list as a good customer service skill, but I assure you it’s vitally important. Many customer service experts have shown how giving employees unfettered power to “wow” customers don’t always generate the returns many businesses expect to see. That’s because it leaves employees without goals, and business goals and customer happiness can work hand-in-hand without resulting in poor service.
the ability to understand and share the feelings of another is more of a character trait than a skill.
SKILLS - Sometimes you’re going to come across people who you’ll never be able to make happy. Situations outside of your control, some may have a terrible day, or they are just a natural-born complainer will sometimes creep into your usual support routine, and you’ll be greeted with those “barnacle” customers that seem to want nothing else but to pull you down. Every great customer service professional needs basic acting skills to maintain their usual cheery persona despite dealing with people who are just plain grumpy.
-as a CSR we assist and advise provided by a company or agent to those people who buy or use our products or services. -We handle inbound – outbound calls booking car reservation -We modify the reservation -We cancel, refund and fund transfer
Countrywide Medical RX TEAM Prescription and Medical Records Specialist HOMEBASED JOB October 2019 – June 2020
The Mehler Group Executive Admin Assistant HOME BASED JOB August 2020 December 2020
The McClary Enterprises Inc. Executive Admin Assistant HOME BASED JOB January 2021 - May 2021
Uploading leads of the CRM
Managing the team for setting appointments