Hi, my name is Gayle! I have eight years of accumulated working experience as a PMO Analyst/Project Coordinator both in the corporate world (Accenture and Grundfos IS) and as a Virtual Assistant outside Upwork. I decided to work as a freelance Virtual Assistant in 2017 for a Management Consulting Solutions and an E-Commerce company for almost two years, where I was able to apply my PMO knowledge and gain new skills as a Virtual Assistant simultaneously.

I can help your business with my areas of expertise below:

I. PROJECT MANAGEMENT - Process Documentation and Improvement - Status Reporting and Project Dashboards - Manage tickets in ITSM tools (ServiceNow, Service Manager, RTC) - SharePoint Administration (creation of lists, libraries, surveys, document inventory, and basic workflows) - Review and proofread web content, social media posts (Facebook, Instagram, LinkedIn), sale sheets, coaching materials, workbooks, and worksheets - Spearhead meetings with different teams to ensure all projects and goals are on schedule - Transmit essential project details and requirements to internal team members - CRM Management (Microsoft Dynamics 365, Zoho) - Lead Generation - Basic knowledge in Reports and Data Analytics using Power BI - Attending internal and external meetings to discuss essential project updates

II. ADMINISTRATIVE - All-round Virtual Assistant - Intermediate knowledge in Microsoft Office (Excel, Word, PowerPoint, Outlook, Adobe Acrobat) - Editing and Proofreading - Knowledgeable in G-Suite tools - Data entry - Web research

III. APPLICATIONS AND SOFTWARES - High level of competence in MS Excel (graphs, charts, pivot, standard formula functions, VLOOKUP) - Google Suite - Basic knowledge in SAP - Basic knowledge in MS Visio - Basic knowledge in Microsoft Project

IV. PROCUREMENT - Verify and prepare purchase orders (PO) - Knowledgeable in purchasing software/tools like SAP and Shopify - Product Research - Updating and maintaining purchase sheet log

V. RESOURCE MANAGEMENT - Facilitation of new joiners, leavers, and transfer resources to ensure a smooth transition to a new role - SharePoint Administration (adding users, controlling access to document libraries, and setting permissions) - Peer Review (to reduce rework and improve data quality on deliverables) - Time Entry (tracking, compliance, reconciliation, and creation of report)

VI. TEAM COLLABORATION AND COMMUNICATION - Skype and Skype for Business - Microsoft Teams and Planner - Slack - Zoom - Google Meet/Hangouts

VII. OTHER RELEVANT SKILLS - Basic knowledge in HTML, CSS, and JavaScript

If you still haven’t noticed, I am a Jill of All Trades. I am self-motivated, love new challenges, and like to figure things out on my own. I am always willing to be trained to improve or gain new skills to help your business. I am looking for a company to utilize the skills I acquired during the years in different facets of the industry in creating solutions for challenging business problems while meeting my professional goals.

If you feel that I can help you, do not hesitate to contact me to discuss how we can be partners in achieving success.