JEVONS PROPERTY MANAGEMENT – MOVE OUT COORDINATOR Freelance August 2021 – Present Responsibilities: Review move-out inspections and prepare work-list for the vendors Prepare repair estimates and discuss with the owners Coordinate all transactions promptly via phone, email, and texts to tenants, vendors, and owners. Tracking each property work order and completing it in a timely manner.
SHARAF DG (DGHELP) – SERVICE COORDINATOR EXECUTIVE / APPOINTED TEAM LEAD SHARAF GROUP Feb 2017 – April 2021 Responsibilities: Handle customer complaints and follow-ups about the concern and issues. Discuss the terms and conditions of coverage of warranty. Prepares quotes for repairs to our customers, Stores, and IR markets. Procuring parts and unit replacement. Maintaining repair records summary of all brands (Apple, Samsung, Lenovo, HP, etc) daily, weekly, monthly basis. Run aging report, Creating KPI, and monitoring all escalation status of pending cases with less supervision of higher management. ERP, SAP, OB System Super-user. Billing every transaction on a daily basis. Maintaining teller summary to keep track of all invoices, receivables. Prepare KPI report, Status report, and approval conversion report weekly and month-end meeting. CUSTOMER SERVICE EXECUTIVE –TIER 2 (ESCALATION / SUBJECT AND MATTER EXPERT) STARTEK Makati Philippines Sept 2014- Sept 2015 Responsibilities: Call Listening/ Product specific trainer Attends customer inquiries regarding service, billing, equipment, features, activations, and/or changes to account information is taken via telephone, mailings, fax, or e-mail. Utilizes computer/online guidelines in responding to customer inquiries. Informs customers about services available and assesses customer needs. Handles customer problems related to product function or the replacement of defective parts. Completes, processes, and maintains applicable paperwork and records. Gathers information, researches/resolves inquiries, and logs customer calls. Strives to resolve customer issues on the first call without having to transfer callers. Follows escalation procedures as needed.
CUSTOMER SERVICE ASSOCIATES EGS (Expert Global Solution) July 2012-February 2013 Responsibilities: Handle inquiries, billing, and payments. Interact with the customers on a variety of channels such as phone, emails, and social media. Ensure that all valid customer concerns are being dealt with immediately. Meeting the KPI weekly, monthly and yearly.