JEVONS PROPERTY MANAGEMENT – MOVE OUT COORDINATOR Freelance August 2021 – Present Responsibilities:  Review move-out inspections and prepare work-list for the vendors  Prepare repair estimates and discuss with the owners  Coordinate all transactions promptly via phone, email, and texts to tenants, vendors, and owners.  Tracking each property work order and completing it in a timely manner.

SHARAF DG (DGHELP) – SERVICE COORDINATOR EXECUTIVE / APPOINTED TEAM LEAD SHARAF GROUP Feb 2017 – April 2021 Responsibilities:  Handle customer complaints and follow-ups about the concern and issues.  Discuss the terms and conditions of coverage of warranty.  Prepares quotes for repairs to our customers, Stores, and IR markets.  Procuring parts and unit replacement.  Maintaining repair records summary of all brands (Apple, Samsung, Lenovo, HP, etc) daily, weekly, monthly basis.  Run aging report, Creating KPI, and monitoring all escalation status of pending cases with less supervision of higher management.  ERP, SAP, OB System Super-user.  Billing every transaction on a daily basis.  Maintaining teller summary to keep track of all invoices, receivables.  Prepare KPI report, Status report, and approval conversion report weekly and month-end meeting. CUSTOMER SERVICE EXECUTIVE –TIER 2 (ESCALATION / SUBJECT AND MATTER EXPERT) STARTEK Makati Philippines Sept 2014- Sept 2015 Responsibilities:  Call Listening/ Product specific trainer  Attends customer inquiries regarding service, billing, equipment, features, activations, and/or changes to account information is taken via telephone, mailings, fax, or e-mail.  Utilizes computer/online guidelines in responding to customer inquiries.  Informs customers about services available and assesses customer needs.  Handles customer problems related to product function or the replacement of defective parts.  Completes, processes, and maintains applicable paperwork and records.  Gathers information, researches/resolves inquiries, and logs customer calls.  Strives to resolve customer issues on the first call without having to transfer callers.  Follows escalation procedures as needed.

CUSTOMER SERVICE ASSOCIATES EGS (Expert Global Solution) July 2012-February 2013 Responsibilities:  Handle inquiries, billing, and payments.  Interact with the customers on a variety of channels such as phone, emails, and social media.  Ensure that all valid customer concerns are being dealt with immediately.  Meeting the KPI weekly, monthly and yearly.