Customer Service Support

Expected Salary:
$400.00/month
Employment Type:
Full Time
Facebook Connected
Public ID Verified

Basic Information

Age
36
Gender
Female
Member Since
October, 2021
Education
Bachelors Degree
Experience
15 years

Top Skills

Speaking

Translation

Writing

Summary

ePLDT Ventus/SPI Global December 2005 – November 2010 Customer Service Representative • Creating Service Tickets for IBM/Infoprint Service Technician • Handling General Inquiry/Status of Service Tickets

TeleTech November 2010 – September 2021 Customer Representative (InfoPrint/IBM) • Assigning Service Tickets to Technician • Calling Technicians w/ escalated Service Tickets • Monitoring Service Tickets

Technical Support (SubPrime Tech T-Mobile) • Handling Technical Phone Issues • Performing Troubleshooting • Creating Trouble Ticket • Handling General Concern

Senior Representative (SubPrime Tech T-Mobile) • Handling Escalated Calls • Providing real time support/assistance to agents

Assistant Team Leader (Chat/Messaging T-Mobile) • Handling Escalated Calls • Listening and Evaluating Chat • Providing real time support/assistance to agents

Team Leader (Chat/Messaging T-Mobile) • Coaching • Weekly Chat/Messaging Evaluations • Real Time Support/Assistance • Real Time Feedback • Creating Action Plans to Improve Behaviors • Handling Escalated Chat/Messaging/Callbacks • Site POC (handling Manager Chat/Messaging/Calls)

Skill Rating

Admin & Office (Virtual Assistant)

Admin Assistant
Data Entry
Email Management
Event Planner
Quality Assurance
Research
Recruitment Assistant

Customer Service and Admin Support

Email Support
Phone Support
Tech Support
Community Forum Moderation
Content Moderation
Customer Support

English Skills

Speaking
Tutoring Teaching
Writing
Translation

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