Business Owner Meryenda & Desserts | Aug 2020 - present Managing and monitoring the business flow from top to bottom. Create new marketing techniques to keep the business running. In-charge of hiring employees that are suited for the tasks thatare needed to be filled. Produces original recipes for the bakeshop.
| July 2017 - May 2020 Managed the inputs on products' data in Shopify. Collaborated with courier partners to make the COD and non-COD deliveries possible. Hired employees that are capable and we-suited for thecompany. Managed workflows from top to bottom.
Customer Service & Operations Executive | July 2016 - May 2017 Monitor and resolve delivery issues. Answers customers' queries using different platforms. Communicate and update customers regarding any issues encountered ontheir order/s.
Telemarketing Specialist Fast Telecom Group - Dubai (Etisalat's Channel Partner) | March 2016 - April 2016 Manage social media accounts for advertisements' promotion. Answers customers' queries via phone and using different social mediaplatforms. Educate customers regarding different Postpaid plans' offers to find what'ssuited for them. Collect all the needed documents to assist customers in applying for theirdesired Postpaid plan.
Level 2 Support Supervisor Sutherland Global Services Philippines, Camsur Branch (Intuit Quickbooks) | July 2014 - Sept 2015 Take over and resolve escalated calls from Level 1 Customer Service. Support Level 1 Customer Service representatives if needed. Communicate with Level 3 Support team about any issues that needsto addressed by the higher administration.
Business Consultant Sutherland Global Services Philippines, Camsur Branch (Intuit Quickbooks) | Aug 2011 - July 2014 Assist customers in registration of their Accounting Software. Answers basic queries and provide needed knowledge on how touse the software. Sell Quickbooks software according to the customer's needs.
Customer Service Representative Sutherland Global Services Philippines, Camsur Branch (H&R Block) | Dec 2010 - Feb 2011 Solve sensitive bank transactions within a strict allotted time. Practice excellence in Customer Service field without compromising confidential customers' details.