I have worked for a total of 13 years - 8 years as a virtual assistant and 5 years as customer service specialist in the BPO industry. During my work-from-home career as a general virtual assistant, I worked with clients from US, Australia and Europe with their day-to-day operations including, but not limited to customer service through phone, email and chat, calendar and email management, creating animated explainer videos, basic graphic design, website and social media management, transcription, recruitment, and other ad hoc tasks.
SUMMARY OF SKILLS AND CAREER HIGHLIGHTS:
Customer Service – 12 years of experience in providing quality customer service through phone, email, social media and instant messaging applications.
Customer Relationship Management – More than 6 years of extensive experience in handling and managing customer accounts using different online tools such as Infusionsoft, Zendesk, and Wordpress websites.
Administrative Support – Highly experienced in data entry, file management and conversion. Delivered high quality administrative support and assists with day-to-day operations.
People and Talent Management – Experienced in managing teams, coaching and mentoring sessions as well as conducting interviews and screening applications.
Social Media Management - Experienced in managing social media accounts such as Facebook and YouTube. Acquired Social Medial Marketing Diploma in October 2017.
Communication / Soft skills – Excellent English communication skills – both verbal and written.
File Management – Advanced skills in file management and conversion using Infusionsoft, Dropbox, Google docs and Nitro Pro tool. Experienced in audio transcription.
Organizational & Problem Solving Skills – Highly organized with keen eye on details. Extremely resourceful and has extensive experience in problem solving.
Graphic & Web Design – Knowledgeable in basic photo and video editing plus video creation using tools like Canva, Powtoons, VSDC, MS paint and more.
Part-time virtual assistant for e-commerce businesses Australia & UK-based clients July 2021 to present
General Virtual Assistant for an International Travel & Cultural Exchange company Australia-based client November 2013 – July 2021
VA/Recruiter for a financial consulting company Australia-based client 2019 (Part-time)
Quality Analyst (Home-based) US-based client February 2013 – October 2013
Customer service representative BPO/Call center (office based) June 2010 – March 2013
Directory Assistant BPO/Call center (office based) February 2008 – April 2009