Virtual Assistant with high Customer Service skill

Expected Salary:
$400.00/month
Employment Type:
Full Time
Facebook Connected
Public ID Verified

Basic Information

Age
25
Gender
Male
Member Since
October, 2021
Education
Bachelors Degree
Experience
2 years

Top Skills

Admin Assistant

Data Entry

Speaking

Summary

  1. Sutherland- Technical Support for AT&T
    • I managed call flow and responded to technical support needs of AT&T customers. • I also learned how to troubleshoot and make adjustments to correct potential phone, TV and internet problems. • I was able to handle bills and payments to plan changes and upgrades. • I made appointments for a Tech visit. • I was also consistent in rankings for monthly metrics, call duration and customer satisfaction.
  2. Alorica- Technical Support and Sales for T-mobile • I assisted a lot of customers with concerns and questions about their account , devices and services. • I offered services and products that would benefit the customer in using their phone with T-mobile. • My favorite part was to build rapport with tenured customers by acknowledging their loyalty as customers and showing concern for their questions no matter how long they have been a customer. • I was also able to answer and provide knowledge about their account, plan, device, due date and monthly charge. • I offered additional services that would add to their use and enjoyment of T-mobile services and devices.
  3. 51talk- ESL teacher • Taught 15+ classes in a day with different level of students (beginner, intermediate and advanced learners) • With the advanced technology, I was able to develop interactive teaching materials. • As a teacher, I gave advices and encouragement to students on how to improve their English proficiency. • I possessed the ability to work with students individually to increase language development.
  4. Renunkahonwittayanukul School- English Teacher in Thailand • I am proficient in developing activities, tools (Google Suite and Microsoft Office), lesson plans and methods to help students learn English in different and unique ways • I am also very skilled at managing a large number of students in a classroom to ensure effective learning • I was able to organize various events and activities to help the students improve their English conversationally • One of my greatest achievements working as an English teacher was to win the 1st place of Skit Competition (Provincial Division) and 1st runner up overall North Eastern Thailand • I joined a Video Ad competition for Songkran Festival and got the 3rd place out of 13 schools all over Thailand

Skill Rating

Admin & Office (Virtual Assistant)

Admin Assistant
Data Entry

Customer Service and Admin Support

Customer Support

English Skills

Speaking
Tutoring Teaching

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