8 years experience as Virtual Assistant Manager primary role is customer service email support. Aside from replying to the concerns and questions of customers via email, I also process refunds and cancellations, do bits of personal research of the client for his travels and hobbies.
1-year experience as a quality assurance manager. I was listening to calls and rate the agents so we can help them improve the quality of calls. I was tapped by our boss to do some HR work in hiring more QA specialists since the amount of work has been overwhelming.
1-year experience as an outbound sales agent on an office-based company. I was selling landing pages and some survey account when I was with the company.