I am an efficient and account analyst with demonstrated experience of working in the logistics and supply chain industry. My experienced helped me develop expert knowledge of the account management and supply chain. I am highly motivated to continue learning and improving my craft. I am able to handle multiple task in a daily basis. Also, I have experience working as part of a team and individually and can work independently. I am fast learner and detailed oriented person and experienced in SAP (accounting tool)
Reconciliation Analyst - Investigation and resolution on customer claims. Perform Collection process on all identified invalid customer claims (related to physical products and others). Recommend and suggest promotion codes subject for closure. Attend weekly calls and discuss status of each open customer claims to client counterparts
Collections Support Associate Responsible for business to business customer service and billing account management with both problematic and non-problematic clients and obtaining timely payments within prescribed payment terms to maximize A/R, % current. Perform detailed account reconciliation to identify and facilitate resolution of disputed receivables. Actively manage performance metrics for account portfolio. Meet monthly collection targets. Attend client meeting to discuss debtor performance and address issues as required.
Senior Analyst, Operations (Payments - Ops Finance) Responsible for all refunds to seller and buyer related to all logistics claims, digital products and shipping fee charge to seller. Works closely with logistics, other finance team and support teams to foster high customer satisfaction and generate profit.