Customer Service via Chat or Voice

Expected Salary:
$600.00/month
Employment Type:
Full Time
Facebook Connected
Public ID Verified

Basic Information

Age
29
Gender
Female
Member Since
November, 2021
Education
Associates Degree
Experience
6years

Top Skills

Customer Support

Email Support

Phone Support

Summary

My first work experience was an Online English teacher for 5years which made me realized that I've been teaching for so long and I want to go out of comfort zone and this is where my BPO journey started. In 2015, I went to Manila and got interviewed in a Financial Institution in US and luckily got hired as Fraud Analyst. It's been a challenging first time but worthwhile as I have learned how to multi-task, to be a logical thinker and to be a problem solver. After 2 years got promoted to be in Escalations and stayed for 3 years. In 2018, I decided to go back home and currently employed in an Australian Telco Account wherein I handle irate customers for billing disputes, do basic troubleshooting and collections such as payment arrangements and bill extensions. A year after I got upskilled to be in Chat Support and assist customers who has billing concerns, complex issues, delivery & order issues and payment concerns.

Skill Rating

Admin & Office (Virtual Assistant)

Admin Assistant
Data Entry
Email Management
Event Planner
Human Resource Management
Project Coordinator
Quality Assurance
Research
Transcription
Travel Planning
Appointment Setter
Personal Assistant
Recruitment Assistant

Customer Service and Admin Support

Tech Support
Community Forum Moderation
Content Moderation
Customer Support
Email Support
Phone Support
Social Media Moderation

English Skills

Tutoring Teaching
Speaking
Translation
Writing

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