XEPESYS INC. Online English Tutor Student Level Conductor September 2009- August 2014 Job Description: Teach English online to Korean student Gives exam online to determine their English level.
PCCW CORP Tiger Airways Ticketing Agent GDS: Skyspeed September 2014- August 2015 Job Description: Assists client in booking airline reservation. Keeping clients up to date with the recent changes on their reservation. Process seats upgrades and do outbound call to passenger for any add ons - To their reservations
MOTIF LIMITED INC.
Travel Specialist/ Ticketing Specialist/ Supervisor
Airline/Hotel/Rental Car reservation
GDS: Worldspan/ Farelogix/ Sabre
September 30 2015-July 30 2018
Assists clients in booking travel arrangement for both business and leisure - Process reservation modification. Deal with complaints and refunds. - Take escalation/supervisory calls. Process refunds through email
● VXI GLOBAL INC
Customer Care Representative
August 2019- January 2020
Assist customers with their concern, mostly regarding billing Sell or upgrade plan of the customer Basic trouble shooting with internet and mobile devices
WEBSPARK MEDIA Local Marketing Free Report Virtual Assistant ( short term) March 2020- Sept 2020 Job Description: Managing email for prospects. Look after the handles, reply to customer’s comment (positive or negative), respond to private messages and resolve their queries quickly. Attune client’s social media accounts through social media market strategy.
ADVANTAGE INSURANCE SOLUTIONS (AIS)
Insurance Agency handling Personal and Commercial Insurance
December 07 2020- November 10 2021
Conducts initial quote for auto and home policy. Outbound call to potential leads Follow up mortgagee billing/payment for home policy Sending renewal reminders for personal and commercial policy Updates mortgagee clause and send updated Evidence of Insurance. Update any changes to auto policy through carrier’s website