+Professional Experience +

Company: RealPage Philippines, Inc., Position: OPSTECHNOLOGY SUPPORT AGENT II | April 2018 - Aug 2021

Description: • Service Request ticket support, including technical and customer service, emails and provide support to vendors, properties, and property management companies. • Provide support regarding Invoices, Work Orders, Purchase Orders, Billing between vendors and clients. • Technical support with customer service to vendors, properties, and property management companies

Company: CONVERGYS PHILIPPINES INC. Position: TSR II- Tier II & Tier III – Subject Matter Expert | Sept 2015 – April 2018

Description: ● Oversee day-to-day customer technical assistance via calls with customer service for QuickBooks (Accounting Software) (Invoices, Purchase orders, Payroll)(Bookkeeping). ● Read, analyze and submit reports to management for strategic decisions. ● Doing daily tasks as an SME, helping agents grow and learn about the products and processes as well as providing the best support to help reach team goals.

Company: BD BPO SOLUTIONS INC. Position: Technical Support Associate/IT Helpdesk | Aug 2010 – Aug 2015

Description: ● Perform PC/workstation setup/configuration for optimal use and provide immediate support and issue resolution. ● Assist in routine server and network diagnostics and perform hardware & software maintenance protocol. ● Company development, projects, and service-based operations. ● Forum & Social media moderation