Virtual Assistant

Expected Salary:
$1000.00/month
Employment Type:
Full Time
Facebook Connected
Public ID Verified

Basic Information

Age
31
Gender
Male
Member Since
November, 2021
Education
High School Diploma
Experience
11

Top Skills

Customer Support

Email Support

Data Entry

Summary

+Professional Experience +

Company: RealPage Philippines, Inc., Position: OPSTECHNOLOGY SUPPORT AGENT II | April 2018 - Aug 2021

Description: • Service Request ticket support, including technical and customer service, emails and provide support to vendors, properties, and property management companies. • Provide support regarding Invoices, Work Orders, Purchase Orders, Billing between vendors and clients. • Technical support with customer service to vendors, properties, and property management companies


Company: CONVERGYS PHILIPPINES INC. Position: TSR II- Tier II & Tier III – Subject Matter Expert | Sept 2015 – April 2018

Description: ● Oversee day-to-day customer technical assistance via calls with customer service for QuickBooks (Accounting Software) (Invoices, Purchase orders, Payroll)(Bookkeeping). ● Read, analyze and submit reports to management for strategic decisions. ● Doing daily tasks as an SME, helping agents grow and learn about the products and processes as well as providing the best support to help reach team goals.


Company: BD BPO SOLUTIONS INC. Position: Technical Support Associate/IT Helpdesk | Aug 2010 – Aug 2015

Description: ● Perform PC/workstation setup/configuration for optimal use and provide immediate support and issue resolution. ● Assist in routine server and network diagnostics and perform hardware & software maintenance protocol. ● Company development, projects, and service-based operations. ● Forum & Social media moderation

Skill Rating

Admin & Office (Virtual Assistant)

Email Management
Research
Admin Assistant
Data Entry

Customer Service and Admin Support

Email Support
Phone Support
Tech Support
Social Media Moderation
Community Forum Moderation
Content Moderation
Customer Support

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