A collection manager with in-depth knowledge of property management as I handle multi-housing accounts across the We locate the consumers via skip-tracing tools. We discuss the debt and we send them the necessary paperwork to substantiate the debt.

As a collections manager, I am also responsible in monitoring the staff. I make sure that they are hitting their goals everyday such as the number of calls being made. I also take escalated calls such as consumers who want to speak with a manager.