Real Estate Virtual Assistant / Executive Assistant RJ KENNEDY REAL ESTATE (EXP REALTY) | May 1, 2021- October 31, 2021
Replies to questions via chat such as listing status (active, pending, close), giving code access. Email management Email Campaign Prepare customer spreadsheets and keep online records schedule calls using google calendar for the meeting Data management (where I can manage lead or contact list information from kvcore website and constant contact). Creates a Listing Newsletter once a week with tools like kvcore and Constant Contact. I also call for “Circle Prospecting.”Call the homeowners who live nearby we recently listed or closed home. Building them a conversation and identifying if they are potential sellers or buyers to convert them into an actual clients. Virtual Assistant ( Receptionist ) ALLSTATE INSURANCE | April 10, 2020-April 5, 2021
Answer incoming phone calls and take messages when appropriate Make outbound courtesy calls to inform customers that their credit card payment was rejected or their bank did not honor their payment. Make outbound courtesy calls to inform customers that their current policy bill is late. Make outbound courtesy calls to inform customers if they would like to make an appointment regarding their insurance annual review. Cold Caller EKG SOLUTION\REAL ESTATE | January 20, 2018- February 1, 2019
Make calls to homeowners in the US to see if they are interested in selling their property and get information to determine their level of motivation. Qualify them about the conditions of the property -Sitting up an appointment with the manager Billing & Sales Specialist IBEX GLOBAL SOLUTION/AT&T ACCOUNT | December 10, 2015 – January 1, 2018.
Answering calls and assisting customers regarding billing issues Respond to customer queries about ATT services, equipment, promotions, roaming. Enhance customer retention and satisfaction by providing outstanding and prompt customer services. Handle customer requests for payments, activations, upgrades and other services. Provide product support, solutions & additional product information. Offer service and make sales. Customer Service, Chat Support, Email Support CONECTYS MULTILINGUAL SERVICES/ IT WORKS |March 7, 2019-April 8, 2020
Handling multi-task with various concernsSuch as place an order, tracking the status of their order, enrolment, troubleshooting billing, and renewal. Use phone (voice), email, and other forms of communication to address the needs of our client’s customers. Help facilitate, analyze & resolve customer issues. Lead Generator, Data Entry, Cold Caller SAUCE MEDIA\IT BRIEF | 2012-2013
Searching a prospecting customer, generating, qualifying to process And following up on leads and appointment settings.