Outstanding results-oriented Customer Service Representative with more than 4 years of experience (inbound/outbound calls, email, live chat) in overseeing service strategy and customer priorities to achieve success towards the organization's goals. I can work with minimal supervision and very keen on KPI's, I have the ability to manage a team and help each one improve their metrics.
I’ve also been exposed to the E-Commerce business as an overall Virtual Assistant. I'm a Facebook Ads Specialist as well where I'm the one managing the Advertising campaigns through Facebook. I manage Shopify stores like product listing, product description, pricing, and processing orders.
My personal strengths include multi-tasking, verbal and written communication, organization, and prioritization of tasks. If given a chance to be part of any project, I'll provide my utmost service and as the cliche goes, I'll do my best, so you won't regret hiring me.
Tools: ● Freshdesk ● Freshchat ● Shopify ● Facebook Ads Manager ● Canva ● Lazada ● Shopee ● Wix ● Kajabi ● ● Trello ● Tidio