Virtual Assistant, Customer Service, Admin

Expected Salary:
$200.00/month
Employment Type:
Part Time
Facebook Connected
Public ID Verified

Basic Information

Age
34
Gender
Male
Member Since
November, 2021
Education
Associates Degree
Experience
12

Top Skills

Customer Support

Data Entry

Email Management

Summary

◙ Worked as a Technical Support and Customer service representative for more than 2 years. ◙ Faults Specialist for about a year and 6 months specializing in ticketing and advance troubleshooting at the same time handling queries as subject matter expert.
◙ Team Lead for 2 years and 7 months, responsible in handling support and coaching of the team ensuring all metrics are hit, handle escalated calls. ◙ Business Intelligence Office for 4 years and 7 months, handling data gathering, data analysis, providing insight to different team and clients focusing on areas of opportunities, provide KPI reports, manage a small group of team specializing in product training, knowledgebase buildup, create/update process and policies, also responsible in gathering customer insights via feedback to address concern and improve overall experience. Also manages automation to provide faster processes and self service for customers.

Skill Rating

Admin & Office (Virtual Assistant)

Admin Assistant
Research
Quality Assurance
Project Coordinator
Email Management
Data Entry

Advertising

Facebook Ads

Customer Service and Admin Support

Email Support
Social Media Moderation
Phone Support
Tech Support
Customer Support

English Skills

Writing
Speaking

Graphics and Multimedia

Graphics Editing
Shirt Design
Logo Design

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