04/07/2014- 10/03/02014 Agent • Customer service specialist • Xerox • Organized customer information and account data for business planning and customer services planning. • Received 95% positive customer survey result. 11/11/2014- 12/18/2017 Expert • Samsung Pay expert • Alorica • Worked as a full time specialist. • Received the associate of the month award 4 times. • Receive customer appreciation Bonus on my second year there. 01/08/2018- 04/03/2020- Expert • Social Media specialist • Alorica Dominicana. • Created excel spreadsheets to track consumer data and conciliate the most viable solution for each case. • Worked hard on elevate the engagement of the page. • Headed the research and analysis team. • Employee of the month 4 times 05/21/2020-10/14/2021 Sales representative at Lowe’s • Served the customers by finding the items needed helping them to create accounts, complete orders, locate and replace missing and damaged items. • Agent of the year.