Virtual Assistant

Expected Salary:
$300.00/month
Employment Type:
Freelance

Basic Information

Age
33
Gender
Female
Member Since
November, 2021
Education
Associates Degree
Experience
8 years of experience

Top Skills

Social Media Moderation

Customer Support

Personal Assistant

Summary

04/07/2014- 10/03/02014 Agent • Customer service specialist • Xerox • Organized customer information and account data for business planning and customer services planning. • Received 95% positive customer survey result. 11/11/2014- 12/18/2017 Expert • Samsung Pay expert • Alorica • Worked as a full time specialist. • Received the associate of the month award 4 times. • Receive customer appreciation Bonus on my second year there. 01/08/2018- 04/03/2020- Expert • Social Media specialist • Alorica Dominicana. • Created excel spreadsheets to track consumer data and conciliate the most viable solution for each case. • Worked hard on elevate the engagement of the page. • Headed the research and analysis team. • Employee of the month 4 times 05/21/2020-10/14/2021 Sales representative at Lowe’s • Served the customers by finding the items needed helping them to create accounts, complete orders, locate and replace missing and damaged items. • Agent of the year.

Skill Rating

Admin & Office (Virtual Assistant)

Email Management
Event Planner
Human Resource Management
Project Coordinator
Quality Assurance
Research
Transcription
Appointment Setter
Personal Assistant
Travel Planning
Admin Assistant
Data Entry

Customer Service and Admin Support

Community Forum Moderation
Content Moderation
Customer Support
Email Support
Phone Support
Social Media Moderation
Tech Support

Marketing and Sales

Instagram Marketing
Email Marketing
Sales Representative
Social Media Marketing

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